£17500 - £18500 per annum
4 months ago
Our client is seeking a Web Chat Expert on a permanent basis to join our award winning team.
£17,500 Per Annum
Full-time candidates, will be on a shift rota basis over a 7-day week; our call centre is open from 9 am until 10 pm.
About the role
Our role of Web Support Expert involves finding Sykes customers their perfect holiday with every contact, sharing your great experiences and giving excellent service to our customers and using your skills to recommend products to enhance their holiday.
You will be responsible for ensuring that every contact maximises income per booking, that the quality of the contact exceeds customer expectations and that all Company procedures are adhered to.
You will work to (and exceed!) agreed targets for booking conversion and maximising sales opportunities whilst delivering that outstanding experience.
We are looking for candidates who have previous experience within a sales environment - preferably on a web chat team - and a strong track record of working successfully to sales targets. You will have excellent written and verbal communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate, and be prepared to recognise and suggest improvement areas for the business.
Previous experience of working in a Live Web Chat team would be a huge bonus, as would experience of working in the travel sector but neither are essential.
To succeed in the role, you will be motivated and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail.
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