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Transport Operations Supervisor

  • Location

    Morden, Surrey

  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £115.00 - £120.75 per annum

  • Job ref:


  • Published:

    3 months ago

  • Duration:

    3 Months

  • Start date:


  • Expiry date:


Our client is seeking a Transport Operations Supervisor on an initial 3 month with the possibility of an extension.

Working Hours:

35 Hours per week

Monday - Friday

Pay Rate:

£115.00 per day

Job Purpose:

  • To supervise driver/attendants and escorts.
  • To ensure that all vehicles are operated in accordance with Road Transport and other legislation.
  • To undertake route planning and scheduling to meet client requirements in line with Service Level Agreements.
  • To be responsible for ensuring that all driver's records their driving hours in line with current legislation both manually and digitally and take appropriate action to ensure compliance.
  • To collaborate with colleagues to ensure the highest levels of service standards and customer satisfaction across the range of the councils Transport Services functions.
  • To maintain and develop operational statistics, records and information relating to all clients using Transport Services. Monitor utilisation for internal performance indicators and for submission to user departments and external agencies and to make recommendations as necessary.

Duties and Experience:

  • To provide cover on day-to-day matters in the absence of the Passenger Operations Manager, on matters directly relating to the duties of the post holder and refer more complex issues for decision where early responses are required.
  • To train and/or assist in training driver/attendants, escorts and other staff temporarily allocated to the service area. Identify training needs and arrange suitable staff training and development in conjunction with your line manager. Establish appropriate training and working systems to positively manage risks. Ensure staff are trained and motivated to carry out their duties safely
  • To provide continuous monitoring of standards of work of driver/attendants and escorts taking and recommending action accordingly.
  • To ensure customer satisfaction in the resolving of customer complaints, ensuring that the Council's Customer care and equal opportunities policies are followed. To ensure that correspondence is dealt with in line with corporate requirements in terms of quality and response time. Take action as appropriate in line with Councils Disciplinary procedure.
  • To ensure that the correct number of staff and vehicles is available at all times to fulfil the needs of the service. To liaise with employment agencies to ensure sufficient staff at all times. Ensure that all appropriate paperwork and administrative requirements are completed.
  • To carry out and update Risk Assessments in accordance with Health and Safety Legislation with regard to Passenger Carrying Vehicles and ensure these are operated in practice.
  • To appraise staff in your designated area in line with Council procedures and help resolve staff grievances where appropriate.
  • To ensure that messages received from clients and/or other agencies are communicated promptly and accurately to the appropriate departments.
  • To liaise with fleet maintenance staff to ensure that vehicles allocated to the service area are presented to service in line with scheduled maintenance.
  • To manage staff attendance. To deal with staff absences as the first point of contact. Undertaking return to work interviews and in conjunction with HR staff arrange for staff to be referred to Occupational Health. Carry out absence management review meetings, where appropriate.
  • To carry out checks on Council & Contractor vehicles and to monitor standards of work of drivers and escorts. Responsible for taking appropriate remedial measures where appropriate.
  • To market the service and monitor performance increasing income where appropriate.
  • To raise official orders for external services and check and monitor invoices received from contractors.
  • To maintain financial information of spending by user departments on ad hoc passenger transport, monitor and advise on trends and submit detailed monthly reports.
  • To be responsible for the administration of the Petty Cash account ensuring all paperwork completed and submitted up to the value of £250.
  • To monitor and authorise all overtime and additional hours claim forms on a monthly basis
  • To assist in the preparation of operational procedures in line with corporate policy and to assist with Audit Commission and other governmental and departmental statistical returns.
  • To use and develop office technology within the service area.To attend meetings, in conjunction with senior managers, with user departments and other external agencies as and when required.
  • To liaise directly with parents/guardians with regard to individual client's needs and take action to ensure that the service meets these needs.

  • To be available outside office hours in response to call-out by drivers working on evening/weekend duties and to take appropriate action where emergency situations occur.
  • To act as a key holder and be responsible for opening and locking the Transport Operations Office on a rota basis or ad hoc if required outside of normal working hours.
  • To cover driving duties in emergency situations to ensure the maintenance of passenger services.
  • To carry out all duties and responsibilities in accordance with the Council's corporate policies on Customer Care and Equal Opportunities.
  • To ensure that the Council complies fully with its legal duty in relation to health and safety, its Operator's License and Technical Competence requirements including drivers hours.
  • To ensure that Corporate and Departmental Health and Safety policies are implemented at all times and to raise any concerns regarding their operation, or any other Health and Safety matters with the appropriate line manager.
  • To undertake other duties appropriate to the grading of the post as required by Management

Skills and Experience:

  • Ability to supervise, train and appraise staff
  • Knowledge of Road Transport Act, Driver & Vehicle Licensing Requirements
  • Ability to undertake route planning and scheduling to meet
  • client requirements
  • Ability to develop, maintain and monitor operational statistics for
  • both internal and external agencies and make recommendations
  • as necessary
  • Ability to communicate effectively both personally and in writing
  • with employees, clients; their carers, internal/external agencies
  • and senior managers
  • Ability to carry out risk assessments in accordance with
  • H&S legislation with regard to Passenger Carrying Vehicles and make recommendations as necessary.
  • Ability to devise, plan and implement route scheduling ensuring maximum optimisation of resources.
  • To be in possession or willing to undertake training to obtain vocational PCV licence, to undertake all necessary and required training to ensure compliance with Health & Safety Legislation and Undertakings of Operators Licence.
  • Experience of using office technology (eg Word, Excel, Management Systems).

For this role you will need the following:

- You are eligible to work in the UK.

- You have a suitable NI Number.

- Documentation confirming your NI Number.

121 Jobs is acting as an Employment Business in relation to this vacancy.