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Technical Support Officer

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Information Technology

  • Job type:

    Contracts

  • Salary:

    £9.76 - £10.25 per hour

  • Job ref:

    5098845_1559571203

  • Published:

    3 months ago

  • Duration:

    3 Months

  • Start date:

    19-06-2010

  • Expiry date:

    03-07-2019

Our client is seeking a Technical Support Officer on an initial 3 Month contract with the possibility of an extension.

Working Hours: Monday - Friday, 37.5 hours.

Pay Rate: £9.76

Job Purpose:

To carry out first and second line support for Trust IT equipment and software in accordance with National, industry and Trust standards.

Duties and Responsibilities:

  • Work Practice
  • To participate fully as a member of the technical support team in order to deliver a timely and professional technical support service to all staff, to include;
  • Equipment and software installations and fault resolution.
  • Participation in mixed skill teams as required to achieve project goals and deadlines.
  • Maintenance of technical documentation including the Asset Register.
  • Staffing of the Service Desk as required.
  • Performance Management
  • Meet support call response and resolution targets.
  • Communication
  • Clearly communicate technical issues to other areas of the Health Informatics Service and Trust staff as required.
  • Represent the Service Desk Manager as required.
  • Liaise in a professional manner with other agencies and suppliers.
  • Health and Safety
  • To work within the Trust Health and Safety Policy and ensure any external contractors adhere to this policy.
  • Education and Development
  • Ensure personal development needs are met in conjunction with the Corporate IT Manager.
  • Support junior technical staff in learning the procedures and working practices of the Corporate IT Department.
  • Policies and Procedures
  • The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of Nottinghamshire Healthcare NHS Trust.
  • Ensure all technical support functions are undertaken in accordance with agreed policies and procedures.
  • Security
  • Ensure all Trust systems are operating within a secure environment in accordance with Corporate IT Procedures.
  • Ensure they are aware of their responsibilities in accordance with Trust policies and the Data Protection Act.
  • Customer Focus
  • Ensure that all tasks and duties are carried out with a focus on customer-based delivery.

Skills and Experience:

  • Educated to GCSE standard or equivalent (to include English Language)
  • Excellent knowledge of PC hardware and upgrade/maintenance issues
  • Microsoft MCP Qualification or equivalent experience in Windows 2000/XP and Microsoft Office products
  • Good working knowledge of Windows 2000/XP and Microsoft Office products suites, including installation and configuration.
  • Good verbal and written communication skills
  • Knowledge of anti-virus software, virus detection and removal techniques
  • Ability to manage assigned workload
  • Ability to work under own initiative
  • A team player and the ability to work simultaneously with different project managers, to agreed timescales
  • Car User

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