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Service Desk Analyst

  • Location

    Guildford, Surrey

  • Sector:

    Information Technology

  • Job type:

    Contracts

  • Salary:

    £18.8 - £19.8 per hour

  • Job ref:

    5114647_1569503322

  • Published:

    26 days ago

  • Duration:

    2 Months +

  • Start date:

    26-09-2019

  • Expiry date:

    26-10-2019

We have an exciting opportunity for a Service Desk Analyst to join our client's offices based in Guildford on a temporary contract basis for months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £18.80 p/h PAYE.

As the Service Desk Analyst, your main duties will include:

  • Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. (USUP)
  • Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution. (ITOP)
  • Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks. (ASUP)
  • Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. (PBMG)
  • Monitors compliance against agreed processes and investigates, assesses and resolves incidents of non-compliance, escalating where necessary. Grants users required physical accesses and monitors and reports on overall access control. (DCMA)
  • Develops, documents and implements changes based on requests for change. Applies change control procedures. (CHMG)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use. (CFMG)

To be successful for this Service Desk Analyst post you will need to have:

  • Current specialist qualification (ITIL preferred) or evidence of equivalent experience in Service Desk role
  • Membership of professional bodies such as BCS, SDI or relevant technical qualifications
  • Working in a successful service desk function in a matrix managed environment
  • Driving licence and occasional need to work outside normal business hours

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