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Service Desk Analyst

  • Location

    Southsea, Hampshire

  • Sector:

    Information Technology

  • Job type:

    Contracts

  • Salary:

    £11.24 - £11.80 per hour

  • Job ref:

    5109057_1566901543

  • Published:

    20 days ago

  • Duration:

    3 Months

  • Start date:

    02-09-2019

  • Expiry date:

    26-09-2019

We have an exciting opportunity for a Service Desk Analyst to join our clients offices based in Southsea on a temporary contract basis for 3 months with the possibility of an extension.

As the Service Desk Analyst, your main duties will include:

  • Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
  • Resolve calls at first point of contact.
  • Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
  • Administer parts of the technical environment, including user account administration.
  • Install and support a variety of software packages and hardware devices.
  • Be required to cross-skill with 2nd line support colleagues.
  • Create technical documentation and user guides

To be successful for this Service Desk Analyst post you will need to have:

  • IT Service Desk Experience
  • Using a Service Desk logging system.
  • Active Directory / Windows administration.
  • Microsoft Office - intermediate/advanced (2010/2013/2016)
  • Windows 7 & 8.1 and 10
  • Exchange Admin.
  • Supporting users of software applications.
  • Have experience of providing an excellent customer experience.
  • Tenacity in pursuing resolution of difficult issues.
  • Have experience of dealing with difficult people and challenging situations.
  • Have experience of managing relationships with customers, colleagues and suppliers.
  • Have experience of finding and delivering solutions that are creative, fit for purpose and achieve fantastic outcomes for customers.
  • Creating documentation in a clear and concise way and following best practice.
  • Consistent, supportive, proactive and flexible in the way you deliver.
  • Positive and energetic, and take pride in your and our success.
  • Responsible and accountable for delivery of your personal tasks and outcomes.
  • A major contributor, who is committed to team success.

Start Date-

02/09/2019

Working Hours-

37 hours per week

Monday - Friday

Pay Rate-

£11.24 p/h

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