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Service And Systems Improvement Adviser

  • Location


  • Sector:

    Human Resources

  • Job type:


  • Salary:

    £16.71 - £17.77 per hour + (PAYE or Umbrella Company)

  • Job ref:


  • Published:

    about 1 month ago

  • Start date:


  • Expiry date:


A 6 Month+ opportunity for a Service and Systems Improvement Adviser has arisen within the local authorities in Stafford.

We are seeking to appoint a Service & Systems Improvement Adviser on an interim basis. Our immediate priorities over the next 6 months are to support our ambitious People Strategy, with the main focus for the Advisor role being:

  • To work with key stakeholders to re-engineer processes to align with our policy launches
  • To work across the service to support the implementation of system improvements / upgrades for our digital solutions, including our Itrent payroll and employee/manager self service system
  • To support with the implementation of a programme of new digital solutions, including a new CRM system to aid the management of our customer interactions for our People Services Advice & Guidance team
  • To investigate complex system/data queries, taking through to successful resolution
  • To design and deliver systems related training

You will be experienced in supporting transformational change within a People Services environment and demonstrate your project planning skills to scope out activities when implementing new systems and processes and process reengineering.

This is a fabulous opportunity to build on your process and service improvement portfolio whilst making a huge difference to the quality of our People Services delivery.

Person Specification

  • Degree or equivalent level qualification (eg.Level 5, CIPD)
  • Considerable experience of working in a HR/payroll environment
  • Experience of working on HR process and system improvement related projects
  • Experience of developing and maintaining effective working relationships with senior managers and external agencies
  • Up-to-date working knowledge of employment related legislation
  • Experience of developing and delivering communications, briefings and training on systems and processes related to specific projects

Working Hours:

09:00 - 17:00

Rate of Pay:

PAYE: £16.71

Umbrella: £17.77

To apply please send your CV or email for more information.

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