Banner Default Image

Senior Customer Service Advisor

  • Location

    Cambridge

  • Sector:

    Housing Benefits & Planning

  • Job type:

    Contracts

  • Salary:

    Up to £18.25 per hour + Excellent Benefits

  • Job ref:

    5180006_1626463501

  • Published:

    18 days ago

  • Duration:

    3 months +

  • Start date:

    01-08-2021

  • Expiry date:

    15-08-2021

A 3 months+ opportunity for a Senior Customer Service Advisor has arisen with the local authorities in Cambridge.

This position will be office based with some home working.

Job Purpose:

To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members.

Skills and Experience:

  • Council Tax and or Housing Management experience.
  • working knowledge or Northgate SX3 computer system.
  • Candidates must have or be prepared to apply for a basic disclosure.
  • Although the postion is based at Mandela House the successful candidate may be required to work from home.
  • Experience in a local authority environment.

Hours of work are 9am till 5.15pm, 37 hours per week, Monday to Friday.

To apply please send your CV or email for more information

121 Jobs is acting as an Employment Business in relation to this vacancy.