£17.52 - £18.40 per hour
18 days ago
Our client is seeking a Recruitment and Pay (TSC) Team Leader on an initial 4 month contract with the possibility of an extension.
37 Hours per week
Monday - Friday
To manage the recruitment, employment and payroll services for a range of employers, with end users including Local Authority employees, Members, Pensioners and a range of external clients. Overseeing a comprehensive range of HR and financial activities, including HR contractual processes, information and data management, to ensure all aspects of the service are delivered in accordance with agreed standards and objectives and statutory requirements; providing quality services, with a customer first approach and a commitment to best practice.
Duties and Responsibilties:
Manage the complex processes involved in delivering the Recruitment & Pay service offer. Driving recruitment, the production of employment contracts, the completion of all relevant pre-employment checks (including DBS, Eligibility to Work etc.). Liaise with statutory bodies in order to interpret and implement their statutory needs accurately ensuring that statutory returns are produced and sent in a timely fashion.
To line manage, recruitment, train, develop and mentor the service Supervisors and to support them in managing and developing their teams. Ensuring that payroll production and reconciliation activities, including specialized payments, (sickness and maternity etc.), over payment recovery and legal deductions are completed accurately and in accordance with Statutory requirements and Employer HR Policies.
Lead on projects that support the development of the service, including input into specifications, project plans, design and user acceptance testing focusing on business processes and technology. Such developments will underpin and support for e.g. new HR policies, Terms and Conditions of Employment, Organizational Restructures, SLEs, Statutory and legislative changes etc.
Provide specialist advice drawing on knowledge and experience of existing systems and processes in order to deliver practical and innovative solutions. Ensure solutions reflect limitations of the technology and operational capability within the business and timescales are realistic and delivered whilst complying with financial and regulatory requirements, and corporate and directorate policies.
Develop and implement new procedures and controls that ensure compliance with statutory and audit requirements and good financial practice; whilst ensuring the safe and proper creation and retention of records in accordance with the Data Protection Act and associated regulations.
Identify and implement opportunities for service improvements and cost savings, including providing challenge to existing working practices where this enhances the effectiveness and efficiency of the business by specifying and reviewing operational practices and system processes which will deliver effective operational performance across the service, ensuring the best use of available resources and skills.
Monitor performance against service plans, client service level agreements, risk assessments and key performance indicators and ensure approprate and timely action is taken. Maintain financial systems and procedures, within Financial Standing orders and Regulations, and ensure proper arrangements exist for the administration of the financial affairs of all clients to the satisfaction of internal and external audit.
Conduct investigations and research responses to queries, complaints or service incidents and issues as requested so that high levels of customer satisfaction are maintained and potential risks of service breakdown or disruption are minimized, escalating to the Transactional Services Manager (Recruitment & Pay) where appropriate.
Deputise for the Manager at work stream meetings, corporate meetings and project meetings, representing the best interests of the service at all times.
Skills and Experience:
- Proactive approach to all aspects of work.
- Excellent oral, written and IT communication skills
- A comprehensive understanding of customer care principles and practices
- Excellent analytical, problem solving skills.
- Excellent interaction and communication skills.
- Ability to influence decision makers.
- Excellent attention to detail.
- Articulate, persuasive and diplomatic.
- Significant experience of working in an HR/Payroll environment.
- Experience of staff management and development.
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