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Project Officer

  • Location


  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £18.22 - £22.68 per hour + (PAYE or Umbrella Company)

  • Job ref:


  • Published:

    27 days ago

  • Start date:


  • Expiry date:


A 6 Month+ opportunity has arisen for a Project Officer within the local authorities in Wembley.

Job Purpose

  • To support the delivery of the Council's Income Management system and drive behavioural change across Council services.
  • To lead business process mapping activity to support the implementation of the Councils Income Management system including identifying opportunities for improvements.
  • To provide business input and making decisions on required process changes, supporting communication and engagement.
  • To facilitate service improvement and change management across Finance and the council and its partners and support cultural change.
  • To support the creation of new governance and payment strategy to better aid how income is received into the organisation.
  • To provide a broad and diverse range of responsibilities, including researching and analysing statistical data; customer journey mapping, compiling trends, performance reports analysis and bench marking.

Principal Accountabilities and Responsibilities

  • Support the delivery of the council's Income Management system on a large scale in a complex environment; maximise its use to promote efficient utilisation of the application.
  • Influence and stimulate cultural and behavioural change by using targeted interventions with individuals, groups and teams in a positive and supportive way
  • Carry out engagement and consultation regarding change management and service development and tailor communications to different audiences in ways that invigorate interest and relay complex issues easily and effectively
  • Influence change initiatives using a range of change and management techniques to help build confidence and commitment to the process
  • Map complex, new and existing systems and evaluate their functionality and the customer/user experience.
  • Work with Capita and Infosys to ensure unique identifiers are available in key systems to improve audit trail.
  • Analyse, evaluate and interpret complex financial date in order to identify and drive improvements and service redesign.

Person Specification

  • Degree or comparable qualification and/or evidence of relevant project officer experience
  • Analyse, evaluate and interpret complex financial date in order to identify and drive improvements and service redesign
  • Demonstrable experience of influencing and delivering cultural change in a large complex organisation
  • Demonstrable experience of using systems and technologies to improve customer focused service delivery and modernise work processes
  • A successful record of engaging with a wide range of internal and external stakeholders and building and maintaining productive working relationships to achieve change
  • Experience of functional and user acceptance testing and training
  • Experience of negotiating with and influencing stakeholders at all levels and in overcoming conflict and resistance.

Rate of pay

PAYE: £16.48

Umbrella: £22.68

To apply please send your CV or email for more information.

Hours of work are 09:00am -5:00pm, Monday - Friday.

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