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Project Manager

  • Location


  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £19.32 - £20.32 per hour

  • Job ref:


  • Published:

    29 days ago

  • Duration:

    5 months +

  • Start date:


  • Expiry date:


We have an exciting opportunity for a Project Manager to join our busy offices based in Derbyshire on a temporary basis for 5 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at £19.32 p/h.

As the Project Manager, your main duties will include:

  • Manage and lead the implementation of the Council's Customer Feedback (complaints, comments and compliments) review in readiness for the new service to launch on 1st May 2021
  • Create a 'hybrid model' with a centralised team managing customer feedback with a dedicated officer for both Adults and Children's Services to support their specialist requirements
  • Development and delivery of HR requirements:
  • Confirmation of staff currently involved in complaints management.
  • Creation of / review of job descriptions for all roles within centralised team.
  • Support appointment of a Complaints Manager under the Head of Customer Service.
  • Confirmation of any changes to roles (including those who manage complaints as part of their role) and movement of existing staff under new line management.
  • Required consultation for the above.
  • Define and agree financial requirements:
  • Centralised team staffing costs to be established.
  • Software system ongoing licence costs placement agreed with Finance
  • Source of funding for additional staffing and licencing costs agreed with Finance and implemented
  • Define, agree and implement system requirements
  • Liaise with Granicus Firmstep to design and implement the new system to DCC requirements.
  • Support training of those who will be using new system.
  • Ensure successful implementation of new software and required mapping with existing systems (Mosaic etc.)

To be successful for this Project Manager post you will need to have:

  • Significant experience of working in a large complex organisation or similar public sector environment
  • Achieving proven results and agreed objectives through inter-departmental working
  • Working with senior managers from a range of organisations
  • Developing and implementing policies, strategies and plans
  • Planning and implementing significant projects/initiatives in a large and/or complex organisation
  • Partnership working and working with outside bodies and organisations
  • Team management and motivation, planning workloads, establishing priorities within timescales and budgets
  • Proven ability to deliver cross-organisational change and to contribute to wider organisation transformation.
  • Delivering time-pressured, large scale programmes on time and on budget, and achieving agreed objectives.
  • Working within a statutory requirement environment A/I Skills and knowledge

121 Jobs is acting as an Employment Business in relation to this vacancy.