West End, London
£31.27 - £32.83 per hour
6 months ago
Our client is seeking a Pest Conrol Manager on an initial 6 month contract with the possibility of an extension.
36 Hours per week
- Working within the statutory and policy framework of the Council, and in line with the highest professional standards, to manage a team within Environmental Health and Trading Standards.
- To be responsible for the day-to-day management and deployment of resources to ensure the smooth running, good discipline and high achievement of the team is maintained.
Duties and Responsibilities:
- To contribute to the department's annual business plan through preparation of the local (team) service delivery plan and ensure that its objectives are delivered and that all statutory requirements are met. This will involve developing the plan throughout the year in response to changing priorities from Members, the Government and other initiatives arising elsewhere within the Council. The business plan must reflect corporate priorities and initiatives such as developing flexible working, undertaking Health and Safety risk assessments for staff, progressing e-government, and equalities. It must also complement the Borough Aims.
- Organise and manage resources to achieve a high quality service delivery, focused on the needs of the Royal Borough's residents and other customers but also delivering on national and local targets. This will involve budgetary and personnel management together with leadership that develops and motivates staff to ensure the highest professional standards (which include a commitment to customer care) are maintained.
- Establishing and maintaining good working relationships both within and outside the Council. Within the Council, this will include the departments of Law and Administration, Transport, Environment and Leisure, Family and Children's Services, and Planning and Development. Outside the Council, this will include various professional bodies; CIEH, IOSH, DEFRA, the Health and Safety Executive, the Food Standards Agency, Primary Care Trust, the Public Health England, the Police, local businesses, voluntary organisations and advice centres, residents' associations and community groups e.g. Muslim Cultural Heritage Centre, professional consultants and government departments (Cabinet Office). This liaison role may involve working outside normal office hours.
- Clearly accounting to members of the public, Councillors, the Head of Service and the Director for the team's performance monitoring, as measured through the Business Plan and local targets reported to Committee. This includes responding to Members' and other VIP enquiries, and Service Complaints. Performance indicators will be periodically reviewed to reflect changing priorities and new indicators will be developed as appropriate.
- Providing Councillors with professional and technical guidance and advice, preparing complex Committee reports and attending meetings of the Regulation and Enforcement Review Committee and the Overview and Scrutiny Committee as appropriate and when required. This will include preparing responses to Government White Papers, draft circulars and Council questions. The ability to present clear written analysis and practical policy proposals for Members is critical.
- To keep fully abreast of all legal and technical developments in the team's field of expertise and to pro-actively disseminate the information in a usable and digestible form to members of the team and other relevant colleagues.
- To oversee the range of duties undertaken by staff in the team. To act as 'Instructing Officer' for those cases that need to be referred to the Department of Law and Administration for prosecution proceedings, in line with the Department's Enforcement Policy. To act as Disclosure Officer for other teams' prosecution referrals. To recommend works-in-default in appropriate cases and to oversee recovery of debt in relation to such cases.
- To maintain an awareness of the wider team agenda as it relates to the Council and an awareness of topical issues including consultations.
- To be familiar with and keep abreast of, the wider work of the Department. This will require a broad interest in the developing Environmental Health and Trading Standards agenda as well as the wider range of services offered by the Council.
- To attend internal and external meetings as and when required. This could include the Association of London Environmental Health Managers Working Groups.
- To prepare proofs of evidence and attend and present evidence at Public Inquiries and court proceedings as and when required.
- To continually monitor the good performance and professional development of staff in the team through the following duties:
- Monitoring performance and achievement of individuals within the team against PRP or individual performance development review targets;
- Closely monitoring all matters relating to sickness absence or other disciplinary problems of individual members of the team and adhering to RBKC rules and guidance;
- In pursuit of the Council's Investors in People and Equalities approach, identifying training and other opportunities for staff that are consistent with their individual development needs and the wider needs of the Department, within the constraints of the training budget.
- Building team training plans which form part of the Departmental Training Plan and the Workforce Development Plan.
Skills and Experience:
- project management.
- Evidence of political awareness and some degree of political contact.
- IT literate and able to demonstrate experience of using IT as a tool in service provision as well as internal/ external presentations.
- Able to demonstrate experience of managing change in an organisation.
- Substantial breadth of experience in two or more major areas of Environmental Health and Trading Standards.
- Detailed and current knowledge of relevant areas of Environmental Health and Trading Standards.
- Able to demonstrate a good command of English in all written work. Able to draft appropriate responses to Member enquiries in clear, concise and direct style. Similarly, able to prepare detailed, complex Committee reports that are well-organised and constructed in the 'house' style. Clear, competent and articulate. Able to present the full picture without ambiguity or unnecessary detail.
- Able to share information, ideas and arguments with a variety of audiences.
- Good listening skills, combined with an ability to adapt style and approach to understand the perspective of others.
- Must be able to focus on major goals as well as important single issues. Must convey a sense of direction, helping others understand the reasons for change and translate this into realisable goals.
- Must be able to build effective relationships, encourage team effort and motivate staff.
- Whilst sustaining a high level of personal motivation, energy and commitment to seeing targets achieved, must be adaptable to the changing world and ready to embrace change.
- While acting as a good role model and projecting a strong and positive self-image, must be able to establish collaborative working relationships with others and use good negotiating skills to make useful contacts within and outside the organisation.
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