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Performance and Quality Officer

  • Location

    East London

  • Sector:

    Admin & Clerical , Legal

  • Job type:


  • Salary:

    £150.00 - £180.00 per day

  • Job ref:


  • Published:

    28 days ago

  • Duration:

    4 months

  • Start date:


  • Expiry date:


Our Client is Seeking an Quality and Performance Officer to join their organisation on a starting 4 month contract which has the opportunity of extension.

Key role in the service to undertake financial, administrative and statistical tasks and duties efficiently and respond appropriately to a variety of customers and agencies.To develop, improve and maintain accurate systems to ensure accuracy of data and reporting capabilities that will inform the overall contract management activities within the team.

To provide support and information to managers and other colleagues in relation to financial, administrative, information and IT processes, in order to ensure consistent approaches and confidence across the service

To provide a wide range of administrative duties to support Managers; i.e. collate and present information for reports, data input and presentation, expenditure monitoring records and statistical returns, arranging meetings, record keeping, minute taking, etc.

To develop and maintain a range of reporting tools, including dashboards, performance reports, financial tracker, team activity tracker and consistent recording and electronic filing system.

To ensure updated records and data is available to assist the development and functions of the team whilst supporting the provision of high quality information and appropriate administrative and financial advice to managers and senior officers.

To liaise with officers of other services, and departments and external organisations, resolving routine and basic problems.

To support the delivery of effective and efficient contract management activity with a view to delivering improved value for money in the future.

To be responsible for effective financial control across financial business processes both within the service and in liaison with the finance department.

To ensure that data input, both own and others, is accurate and timely, and seeking answers to any queries raised as a result.

To make recommendations for improvements to existing systems and support the implementation of new systems as required to meet the needs of the service.

To carry out the duties and responsibilities of the post, in accordance with the Council's Health & Safety policy and relevant Health & Safety legislation.

To use information technology, such as word processing packages, spreadsheets, databases; ensuring information is accurate and up to date.

To access a variety of data sources, internally and externally and update local systems in a timely manner to maintain an up-to-date information base regarding individual provider performance and escalating any concerns, specifically relating to changes in ratings by official bodies such as Ofsted and CQC.

To attend meetings as needed alongside managers to present reports and data.

To ensure that all tasks are completed to agreed timescales, standards of accuracy and presentation.

To cover for the Customer Support Officer as needed and appropriate in periods of leave or absence.

To perform any other duties consistent with responsibilities and level for the role.

To be a team player in a quality focused team, contributing to meetings, team building and continuous improvement. To actively participate in training and development to develop your skills and competencies.

To process and record action taken to resolve or deal with concerns from our services users, making the necessary colleagues aware and escalating to managers any serious concerns at the earliest opportunity and as appropriate.

To carry out all duties in accordance with the Council's Health & Safety policy

121 Jobs is acting as an Employment Business in relation to this vacancy.