Banner Default Image

Library and Information Assistant

  • Location

    Penzance, Cornwall

  • Sector:


  • Job type:


  • Salary:

    £9.00 - £9.45 per hour

  • Job ref:


  • Published:

    3 months ago

  • Duration:

    1 Month

  • Start date:


  • Expiry date:


Our client is seeking a Library and Information Assistant on an initial 1 month contract with the possibility of an extension.

Working Hours:

21 Hours per week

Monday, Tuesday and Thursday

Pay Rate:

£9.00 p/h

Job Purpose:

  • To be the first point of contact for the councils customers who visit Information Service sites and Libraries to enquire about Council services.
  • To deliver a high level of customer service to everyone in the community including vulnerable people and those with diverse needs.
  • To understand the customer's needs, record enquiries and refer customers to the appropriate department.
  • To take payments for Council services as required, including supporting customers to use electronic and kiosk payment methods.
  • To help deliver the Universal Library Offers of reading, information, learning, health and digital access to Library customers.
  • To work in a variety of sites as required, for example at a Library, combined Library and information Service site or a standalone Information Service site.

Duties and Responsibilities:

  • To deal with customer enquiries by telephone, electronically, post or face to face. Establish the reason for service requests, record and refer in accordance with procedures and instructions.
  • To be enthusiastic, positive and flexible in approaching the variety of tasks and work patterns to meet customer demand.
  • To assist with the maintenance, re-shelving and presentation of stock.
  • To promote the Library and Information Service to all members of the community ensuring equal access to services.
  • To participate in the delivery of activities such as story times and events for children and adults.
  • To help adults and children find suitable books and information.
  • To assist customers in the use of self-service kiosks where appropriate.
  • To operate with due regard to Council's policies and procedures, GDPR guidelines and best practice.

For this job role you will need the following:

- You are eligible to work in the UK

- Last two employee

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases