£13.47 - £16.33 per hour
21 days ago
We have an exciting opportunity for a Lettings Officer to join our busy offices based in Cambridge on a temporary basis for 9 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at £13.47 - £15.33 p/h.
As the Lettings Officer, your main duties will include:
- Ensure all vacant homes are re-let efficiently and in line with the Council's policies, practices, and procedures, Choice Base Lettings, and performance targets.
- Be responsible for the void management and tenancy start-up for all City Council's properties including liaising with the internal Voids team to minimize void times and maximizing income through sustainable tenancies.
- Work closely with City Homes to re-let properties effectively and minimize the rental income loss, ensuring they are re-let within the performance targets.
- Provide a high level of customer service including assisting tenants moving in and out of Council properties and offering customer advice and information about other aspects of tenancies.
- Support applicants on the register who require disabled adapted properties
- Liaise with the Finance Team regarding all matters with a financial implication
- Build relationships with another specialist (statutory and non-statutory) support services.
- Effectively promote the Council's Tenants Contents Insurance scheme and garages to let
- Respond to correspondence from a variety of sources e.g., tenants; Councillors; MPs, solicitors, and advice agencies (including investigating and resolving customer complaints) ensuring the Council's timescales are met.
To be successful for this Lettings Officer post you will need to have:
- Practical experience of working in a large social housing provider.
- Demonstrable experience of working in tenancy management or in similar enforcement or community development role
- Experience in visiting customers/clients in a face to face in a service setting
- Experience of visiting customers/clients within their own environment e.g. home which may be outside of normal working hours - lone working
- Knowledge of welfare benefits and up to date benefits legislation
- Experience in needs/risk assessment and support planning
- Familiarity with working with financial procedures and processes
- Operational understanding of relevant Housing Law
- Demonstrable awareness of housing management best practice
121 Jobs is acting as an Employment Business in relation to this vacancy.