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Lead Supervisor - Social Care

  • Location

    Barking, Essex

  • Sector:

    Social and Healthcare

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum

  • Job ref:

    BB002_1559317904

  • Published:

    4 months ago

  • Start date:

    31-05-2019

  • Expiry date:

    30-06-2019

Our client is seeking an experienced Supervisor to join their team on a permanent basis.

Working for Bluebird Care means you will be part of one of the nation's leading providers of home care. We recognise that our people are the most important part of our business because they deliver the very best care to our customers.

Working Hours & Pay Rate:

Monday - Friday, 08:30 - 17:00 at £20,000 per annum.

Purpose of role

To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.

Key responsibilities

Support the registered manager or lead supervisor:

  • With the efficient running of a designated area and the supervision of care assistants
  • Make sure Bluebird Care provides safe, effective, high-quality care that responds to each customer's needs and preferences
  • Make sure our services respect customers' choices and promote their dignity and privacy at all times

Work well with customers

  • Prior to each service commencing, carry out with customers (and/or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment
  • Create and agree on a written individually tailored plan of care and support that respects the customer's wishes and promotes their dignity and privacy. Agree on appropriate risk control measures to reduce identified risks. Keep care and support plans up to date
  • Provide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns
  • Keep all information about customers and their families secure and confidential except where policy requires you to share to protect the interests of our customers

Work well with staff

  • Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan
  • Work with the Bluebird Care coordinator to appropriately match care assistants to customers. Attend the customer's first call to introduce the care assistant. Report changes to care schedules without delay to the coordinator, customer and care assistant
  • Distribute, collect and monitor MAR charts and take any actions on findings
  • Support, supervise and assist with training of care assistants
  • Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate parties
  • Arrange and manage staff changeovers and briefings for life in care assignments in the absence of the lead supervisor and registered manager

Quality improvement

  • Investigate matters relating to the quality of the service and implement improvements
  • Monitor the performance of care assistants and carry out quality reviews at the customer's home to make sure the service is being delivered in line with company procedures
  • Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted upon
  • Make sure care and support is provided in line with regulation
  • Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high-quality homecare services

Skills & Experience:

  • Experience of communicating clearly and building positive working relationships with people who use social care services and social and health care professionals
  • Ability to support customers with all aspects of their daily living in a manner that respects their dignity is non-judgemental and promotes their independence, choices and privacy
  • Experience of care services
  • Able to write clear risk assessments, care and support plans and other records
  • Ability to use own initiative and work alone or as part of a team especially in an emergency
  • Experience of supervising the delivery of social care services
  • Previous experience of risk assessment and person-centred care and support planning

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases