Banner Default Image

Income Recovery Officer

  • Location


  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £10.14 - £11.14 per hour

  • Job ref:


  • Published:

    8 days ago

  • Duration:

    3 months +

  • Start date:


  • Expiry date:


We have an exciting opportunity for an Income Recovery Officer to join our busy offices based in Gosport on a temporary basis for 3 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at £10.14 p/h.

As the Income Recovery Officer, your main duties will include:

  • Responsible for maximising rental income & minimising debt for approximately 130 temporary accommodation properties.
  • To provide advice & support when needed to enable people to solve problems and cope to stay in their homes.
  • Engaging with customers to understand their circumstances and identity the barriers that prevent them meeting their responsibilities as a tenant.
  • This is a full time role based within the Housing Needs & Advice section at the Town Hall & working at home. There is a requirement to undertake home visits when the need arises to fully engage with customers.

To be successful for this Income Recovery Officer post you will need to have:

  • Has excellent listening skills and can use knowledge gained to fully understand customers' circumstances.
  • Has experience of dealing with people in a challenging front line service.
  • Has a general understanding of rental income collection and debt recovery.
  • Is a strong verbal communicator who can provide clear and effective advice to the customer to ensure that they understand their responsibilities and the consequences of their decisions.
  • You will also be required to liaise with other departments within the council and externally.
  • Has clear written communication skills including the ability to record information accurately and write formal letters.

121 Jobs is acting as an Employment Business in relation to this vacancy.