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Income Recovery Officer

  • Location

    Nuneaton, Warwickshire

  • Sector:

    Financial

  • Job type:

    Contracts

  • Salary:

    £10.92 - £11.92 per hour + PAYE/Umbrella

  • Job ref:

    5120376_1573640049

  • Published:

    22 days ago

  • Duration:

    6 Months +

  • Start date:

    19-11-2025

  • Expiry date:

    13-12-2019

We have an exciting opportunity for an Income Recovery Officer to join our client's offices based in Nuneaton on a temporary contract basis for 6 months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £10.92 p/h PAYE.

As the Income Recovery Officer, your main duties will include:

  • To process Council Tax and Non-Domestic Rate debt making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the debtor.
  • Process Housing Benefit Overpayments and Sundry Debts making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the debtor.
  • Process and monitor arrangements, attachments to benefits and attachments to earnings taking the appropriate action where necessary.
  • To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
  • Refer cases to the enforcement agent/debt collection agent as required
  • To carry out the appropriate checks and make referrals as necessary with regard to cases that will be sent to enforcement or collection agents.
  • Deal with enquiries at both the counter and on the telephone as required and undertake private interviews at the Council offices as necessary.
  • Take the necessary action to deal with complex enquiries and respond in writing, on the telephone or face to face as appropriate.
  • Have a working knowledge of the computer system and be aware of the impact the inputting of information has on other systems.
  • Liaise with other sections of the Council, enforcement/collection agents and other outside bodies as required.
  • To have an awareness of issues and vulnerabilities of residents and make referrals as needed e.g. debt advice, child protection, drug & alcohol misuse, etc and to take a holistic view with regard to debt recovery.

To be successful for this Income Recovery Officer post you will need to have:

  • Recent and relevant experience of working in Local Taxation or Debt Collection environment.
  • Recent and relevant work in an office environment with computer and manual records.
  • Knowledge of Civica OpenRevs Local Taxation Computer system.
  • Is required to hold a qualification at NVQ Level two on the National Qualifications Framework.
  • Ability to compose non - standard letters.
  • Proficiency in using computers i.e. Inputting and processing data.

121 Jobs is acting as an Employment Business in relation to this vacancy.