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ICT Technical Support Analyst

  • Location

    Newbury, Berkshire

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £18.63 - £19.63 per hour + Paye / Umbrella

  • Job ref:


  • Published:

    8 months ago

  • Duration:

    2 Months +

  • Start date:


  • Expiry date:


We have an exciting opportunity for an ICT Technical Support Analyst to join our client's offices based in Newbury on a temporary contract basis for 2 months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £18.63 p/h PAYE.

As the ICT Technical Support Analyst, your main duties will include:

  • To ensure the availability and performance of the Schools' Admin and Curriculum infrastructure in supported schools
  • To ensure that the technical integrity of Capita SIMS and FMS software is maintained in supported schools
  • To provide technical support to the Schools MIS support team
  • To schedule, co-ordinate and perform installations, operating system and database server upgrades, maintenance activities and fault resolution activities
  • To prioritise and co-ordinate schools technical visits to ensure efficient and effective use of finite resources
  • To create, develop, maintain and implement documented processes and procedures for the activities of the Technical Support Team
  • To supervise from time-to-time any contractors engaged to provide technical support to schools.
  • To seek better, or more efficient, ways to deliver the services of the Technical Support Team

To be successful for this ICT Technical Support Analyst post you will need to have:

  • Educated to A level or equivalent
  • Level 3 Diploma in ICT Systems or Equivalent
  • ITIL Foundation Certificate
  • Manual Handling Training
  • Minimum 2 years working in an ICT support and delivery environment
  • Experience of working with end-users in a service delivery environment
  • Experience of commissioning and troubleshooting ICT hardware and software
  • Experience of using remote control and management tools such as SCCM
  • In-depth knowledge of Windows Operating Systems
  • Sound knowledge of Microsoft Office Suite
  • Anti-Virus server and endpoint management
  • In depth knowledge of Windows Server and Active Directory, account creation and deletion, Windows updates, printing, DHCP, DNS, RDP, Group Policies, DFS, SSL and MS Certificate Authority
  • Sound knowledge of VMWare or Hyper-V virtual environments
  • Knowledge of MS Office 365 and SharePoint
  • Knowledge of Google G Suite management
  • Knowledge of networking protocols and hardware
  • Understanding of tools used for deployment and remote management of hardware and software
  • Knowledge of computer and internet security and data protection requirements
  • Sound knowledge of computer hardware and peripherals E Knowledge of mobile device management systems Android and IOS

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