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ICT Support Officer

  • Sector:


  • Job type:


  • Salary:

    £10.27 - £10.78 per hour

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    4 Months

  • Start date:


  • Expiry date:


Our client is seeking a ICT Support Officer on an initial 4 month contract with the possibility of an extension.

Working Hours:

39.5 Hours per week

Monday - Friday

Pay Rate:

£10.27 p/h

Job Purpose:

Responsible for the forward planning design and implementations of ICT Infrastructure and applications including Client devices (PC's, terminals and hand held devices), Servers, Networks and database technologies.

Duties and Responsibilities:

  • To provide effective 1st and 2nd line Support to the SCC user community as and when required.
  • Be a member of and positive contributor to the Client Services Support team.
  • Ensure that service levels are achieved and plans are generated to ensure continuous improvements.
  • Communicate regularly with the Service Delivery team and customers on key changes affecting operational service delivery.
  • Work within a program and culture of continuous improvement in order to improve quality and effectiveness.
  • Assist in the establishment of appropriate channels of communication with other ICT teams in order to contribute where appropriate to assisting in achieving their goals.
  • Ensure that procedures in the areas of Problem, Incident, Change, Configuration and Release management are followed.
  • To support the Team Leader and Senior IT Support Officer to deliver the service within identified budgetary resources.
  • Contribute to the development of objectives and action plans helping to deliver the ICT Strategy.
  • Ensure the CIO and senior managers are kept informed of any extensive breaks in service.
  • Keep abreast of developing improvements regarding desktop hardware, operating systems and user applications, best practices and industry standards through networking, conferences etc.
  • Assist in the preparation, maintenance and testing of Disaster Recovery procedures.
  • Ensure that all inventories, asset registers, applications portfolios, customer databases, schematics, schedules and configurations are available and accurate.
  • To participate in the full range of Departmental and County Council activities including corporate working groups and other initiatives as required from time to time.
  • Such other duties as may arise in connection with the activities mentioned above.

Skills and Experience:

  • Experience of working in a support environment
  • Good ICT Technical Knowledge
  • Awareness of ICT technical infrastructure
  • Professional approach
  • A commitment to deliver services to an agreed level
  • Good communicator - written and verbal
  • Committed to continuous improvement
  • Analytic approach to problem solving
  • The ability to travel effectively around the Staffordshire County

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases