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ICT Cyber Security Support Officer

  • Location

    Badminton, Somerset

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £20.00 - £21.00 per hour

  • Job ref:


  • Published:

    3 months ago

  • Duration:

    1 YEAR

  • Start date:


  • Expiry date:


Our client is seeking a ICT Cyber Security Support Officer on an initial 1 years contract with the possibility of an extension.

Working Hours:

37 Hours per week

Monday - Friday

Pay Rate:

£20.00 p/h

Job Purpose:

Based within the ICT service's Service Delivery team, and under supervision of the IT Information Governance and Compliance Officer, the role provides Administrative, Investigative and Scripting/Programming skills and experience associated with security incident investigation and reporting, system logs management, client device (endpoint) remediation using SCCM/Intune/scripting, breach follow ups, verifying supplier conformance to security guidelines, meeting minutes and following up assigned actions.

Duties and Responsibilities:

  • Monitor logs and reports from multiple sources such as syslog (Solarwinds), SCCM/SCOM, SNMP (PRTG), Event Logs, Nessus, email gateway etc. and design actionable alerts based on patterns or matches associated with risks. Follow up anomalies.
  • Clear out legacy AD configuration including redundant accounts.
  • Monitor firewalls to aid removal of legacy/unused firewall rules, lock down of permissive rules, audit and micro-segmentation.
  • Perform upgrades of systems, if necessary liaising with suppliers or internal teams.
  • Compile Monthly Security Incident Report including follow ups with customer and Service Desk where there is insufficient details in the call or the security incident procedure has not been followed.
  • Follow up on breaches with the business or third parties (e.g. suppliers).
  • Check client estate issues (from Nessus reports) and assist implementation of SCCM/WSUS updates or bespoke scripts in complex cases.
  • Monitor and investigate AD account misuse.
  • Convert operational security issues into problem tickets for ICT staff, help investigate and follow up actions/progress (Security Information Group meetings).
  • Handle/Close off basic support calls in BAU.
  • Attend and arrange security meetings as needed and compile technical minutes: following up on actions/requests for information.
  • Monitor project security requirements, follow up with project team, submitters and suppliers.
  • Maintain compliance e.g. check line of business apps are following basic guidelines on RBAC, ACLs and auditing.
  • Process tender responses against Supplier Security Checklist
  • Maintain and investigate supplier compliance with security policies.
  • Assist in aligning processes and procedures to ISO27000 standards.
  • Continuous Improvement. Review of processes, policies, procedures.

Skills and Experience:

  • Good verbal and written communications skills with attention to detail.
  • You will work with a range of IT colleagues, both technical and non-technical, as well as business analysts and business users. You will be able to communicate effectively with all of them, modifying your approach to suit e.g. explaining technology to non-technical people and explaining business processes to technical experts.
  • You will have a good understanding of the importance of non-functional and technical requirements and be able to capture these in relation to security, resilience, capacity management, operational support impact etc.
  • Ability to take accurate minutes of technical discussions
  • Understanding of Windows infrastructure and Application
    • Active Directory
    • GPOs
    • SCCM
  • Understanding of Endpoint infrastructure
    • Windows 10
    • Android
    • Intune
    • Bitlocker
    • Applocker
    • TPM
    • Secure Boot
    • SCEP/AV
  • Basic Network Knowledge
    • Firewalls
    • WiFi principals
    • Captive Portals
    • Wired and wireless 802.1x
    • TCP/IP
    • Subnetting
    • DNS
    • DHCP
  • Knowledge and experience of appropriate programming environment(s) and application to SCCM remedial tasks and endpoint devices
  • Powershell
  • Visual Basic
  • Ability to identify potential risks and propose mitigations.

For this role you will need the following:

2 years written referencing (All gaps verified)

Eligible to work in the UK

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases