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Housing Support Team Leader

  • Location


  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £15.78 - £19.65 per hour + (PAYE or Umbrella Company)

  • Job ref:


  • Published:

    20 days ago

  • Start date:


  • Expiry date:


A 6 month+ opportunity, with the possibility of an extension, for a Housing Support Team Leader has arisen within the local authorities in Newbury.

Job Purpose

To be responsible for the effective supervision of the day to day work of the Housing Support Team including intensive housing support, partnership work and effective negotiation with voluntary and statutory partners to ensure applicants who are at risk of homelessness and rough sleeping access a range of services. This will include ensuring that case work is effectively managed with robust targets and outcomes.

To ensure officers are upskilled to attend possession hearings to provide support to vulnerable households. Be responsible for ensuring that systems are in place for effective signposting and referral to other agencies for the provision of extensive financial and debt management.

To ensure that support is provided and monitored to applicants residing in accommodation provided by the Council, tenants in social housing and the private rented sector, to include assistance with budgeting, getting into employment and seeking accommodation.

Main Duties and Responsibilities

  • To manage housing support staff ensuring that 121's, appraisals and training are carried out
  • To provide a reactive service to applicants who are at imminent risk of rough sleeping and homelessness and who require intensive support to sustain and maintain their tenancies.
  • To provide extensive advice and support to staff to enable them to help applicants in court during possession hearings and to liaise with the landlord both pre- and post-court to ensure a plan is in place to prevent evictions
  • To ensure that performance targets are met and a culture of performance management, customer care, value for money and service users' empowerment is embedded across the team
  • To ensure the delivery of preventative and solution based support to statutorily homeless and rough sleeper households during and following the housing offer, working closely with our commissioned services and other providers linked to Housing First and other housing offer models.
  • To monitor and report on outcomes relating to under-occupancy collaboratively with colleagues ensuring the maximization of income for households through extensive work on affordability and options to downsize is achieved.
  • To act as lead contact for the Council's Hostel provision and Registered Providers in relation to residents who are not complying with the terms of their tenancies or licenses and are threatened with homelessness ensuring that pre-eviction protocols are adhered to and preventative solutions are achieved

Skills, Experience and Knowledge

  • Educated to A'Level (or equivalent)
  • Proven track record and experience in negotiation and influencing people
  • Proven track record of working with households with complex needs, social, medical, mental health and substance misuse issues
  • Proven track record and experience of managing legal challenges and court proceedings
  • Proven track record and experience of managing legal challenges and court proceedings
  • Extensive knowledge of the welfare & benefits system and of local and national grants available to households at risk of homelessness and rough sleeping
  • Knowledge and understanding of housing possession proceedings and defences
  • Extensive knowledge and understanding of current and imminent housing and homelessness legislation, including the landlord and tenant act and leaseholders.

Working Hours:

Flexibility for home working, occasional office presence required.

Monday - Friday

09:00- 17:00

Rate of Pay:

PAYE: £15.78

Umbrella Company: £19.65

To apply please send your CV or email for more information.

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