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Housing Options Officer

  • Location

    Bournemouth, Dorset

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £13.99 - £14.69 per hour

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    3 Months

  • Start date:


  • Expiry date:


We have an exciting opportunity for a Housing Options Officer to join our clients offices based in Bournemouth on a temporary contract basis for 3 months with the possibility of an extension.

As the Housing Options Officer, your main duties will include:

  • To assist clients who present as potentially homeless and work with them to find solutions
  • To manage cases of homelessness clients and enable moving on to alternative accommodation.
  • To conduct one to one interviews with Service Users and carryout a triage service at reception.
  • To answer telephone enquiries and provide appropriate advice.
  • To record information on Locata accurately.
  • Keep up to date on Homelessness and other relevant legislation
  • Attend relevant internal and external meetings as agreed by the Senior Housing Options Officer
  • Abide by health and safety guidelines and share responsibility for own safety and of colleagues

To be successful for this Housing Options Officer post you will need to have:

  • Educated to NVQ Level 3 /2Alevels or equivalent
  • English and Maths GCSE
  • Experience of undertaking face to face case- work with vulnerable client groups e.g. those who are homeless or potentially homeless, offenders , young people etc
  • Experience of communicating effectively both orally and in writing with a range of professional and voluntary agencies.
  • Experienced in homeless prevention
  • Thorough knowledge of Part V11 of the Housing Act
  • Able to write sound s184 decisions
  • Able to give robust housing advice across a range of options
  • Ability to triage on reception effectively
  • Able to thrive under pressure and ability to prioritise case loads

Start Date-


Working Hours-

37 hours per week

Monday - Friday

Pay Rate-

£13.99 p/h

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