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Housing Options Officer

  • Location

    Rugby, Warwickshire

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £13.11 - £13.77 per annum

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    1 Month

  • Start date:


  • Expiry date:


Our client is seeking a Housing Options Officer on an initial 1 months contract with the possibility of an extension.

Working Hours:

37 Hours per week

Monday -Friday

Pay Rate:

£13.11 p/h

Job Purpose:

  • To prevent homelessness by providing housing information, advice and assistance to customers across all housing tenures.
  • To develop links with partners in order to identify suitable accommodation for customers approaching the Housing Options Team.
  • To increase housing options for people who are homeless or at risk of becoming homeless.

Duties and Responsibilities:

  • To interview, learn the housing need and provide tailored advice to all people that approach the Council for guidance on their housing situation.
  • To correctly process all applications from people who are homeless or threatened with homelessness and offer advice and assistance in accordance with legislation and Council policy.
  • To take all necessary steps to prevent homelessness occurring where possible, including carrying out home visits to landlords, families, mediation and conciliation wherever possible.
  • To pursue enquiries as required by the Housing Acts to establish homelessness, priority need and local connections, in order to make decisions concerning the Council's duty towards individual households.
  • To take appropriate action when dealing with complaints from customers in relation to unlawful eviction and harassment and liaise/take advice from the Council's Legal Department.
  • To ensure that customers receive a high quality professional service that meets their needs, the purpose of the Service and the Council's corporate priorities
  • Contribute to the future development of the service in particular developing new prevention initiatives and policy work including the Housing and Homelessness Strategies.
  • Promote new and strengthen existing partnerships in order to publicise the service and improve services to customers.
  • Represent the Council at meetings with internal departments and external organisations
  • To monitor the progress of individual cases in your workload from the initial application to the final decision, meeting the statutory requirements.
  • To arrange emergency temporary accommodation using appropriate accommodation where necessary.
  • Refer debt cases to the Citizens Advice Bureau as and when necessary in order to prevent homelessness.
  • To represent the Housing Service in the Rugby Landlord's Forum.
  • To maintain the Council's Homeless and Housing Advice Databases and to regularly update all casework records, extracting information from the databases where appropriate.
  • Help conduct research and provide the Community Advice & Support Team Leader with performance information on customers to ensure performance targets are met.
  • To provide statistical returns to the Department of Communities and Local Government
  • To liaise with other members of the Housing Options Team with respect to processing housing waiting list applications
  • To arrange Floating Support placements where appropriate.
  • To liaise with other agency providers and multi-agency groups locally as part of the process of placing families or single persons with specific needs in the most appropriate form of accommodation.
  • To prepare and maintain information leaflets relating to Housing Advice and Homelessness, including updating information for the Council's Web Site.
  • To keep updated on relevant Housing and Homelessness Law.

Skills and Experience:

  • Minimum 2 years relevant experience in housing or customer focused environments with demonstrable knowledge of housing options.
  • Excellent communication skills, both verbally and in writing.
  • Ability to provide complex information to customers in a format that is easily understood.
  • Good understanding of housing and homelessness legislation.
  • Ability to work effectively as part of a team.
  • A good standard of education to GCSE level or equivalent.
  • Strong PC skills including working knowledge of Word and Excel.
  • Ability to carry out day to day administrative functions, including maintaining case notes and writing reports in a timely and accurate manner.
  • Full driving license and access to vehicle.
  • Ability to carry out presentations to small groups to promote the service.
  • Demonstrate good mediation and negotiation skills.
  • Experience of working in target driven working environments.

For this role you will need the following:

- 2 Years written referencing (All gaps verified).

- You are eligible to work in the UK.

- You have a suitable NI Number.

121 Jobs is acting as an Employment Business in relation to this vacancy.