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Housing Options Officer

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £13.99 - £14.69 per hour

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    11 Months

  • Start date:


  • Expiry date:


Our client is seeking a Housing Options Officer on an initial 11 month contract with the possibility of an extension.

Working Hours:

37 Hours per week

Monday - Friday

Pay Rate:

£13.99 p/h

Job Purpose:

The primary purpose is to deliver the front line housing options service, working with clients who are potentially homeless.

Duties and Responsibilities:

  • To assist clients who present as potentially homeless and work with them to find solutions
  • To manage cases of homelessness clients and enable moving on to alternative accommodation.
  • To conduct one to one interviews with Service Users and carryout a triage service at reception.
  • To answer telephone enquiries and provide appropriate advice.
  • To record information on Locata accurately.
  • Keep up to date on Homelessness and other relevant legislation.
  • Attend relevant internal and external meetings as agreed by the Senior Housing Options Officer.
  • Abide by health and safety guidelines and share responsibility for own safety y and of colleagues.
  • Any other duties, as required by the Senior Housing Options Officer within the grade of the post to ensure the effective delivery and development of the service.

Skills and Experience:

  • Experience of undertaking face to face case- work with vulnerable client groups e.g. those who are homeless or potentially homeless, offenders , young people etc
  • Experience of communicating effectively both orally and in writing with a range of professional and voluntary agencies.
  • Experienced in homeless prevention.
  • Knowledge of Locata.
  • Thorough knowledge of Part V11 of the Housing Act.
  • Good Computer Literacy to include Microsoft Office, Word and Excel.
  • Excellent interpersonal /Verbal communication skills and ability to communicate at all levels.
  • Numerical /writing skills.
  • Good interviewing skills.
  • Strong negotiation and mediation skills.


Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases