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Housing Officer So2

  • Location

    Wembley, London

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £16.16 - £16.97 per hour

  • Job ref:


  • Published:

    6 months ago

  • Duration:

    2 Months

  • Start date:


  • Expiry date:


We have an exciting opportunity for a Housing Officer So2 to join our clients offices based in Wembley on a temporary contract basis for 2 months with the possibility of an extension.

As the Housing Officer So2, your main duties will include:

  • Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.
  • Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations.
  • Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.
  • Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.
  • Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews

To be successful for this Housing Officer So2 post you will need to have:

  • Knowledge of housing legislation, in particular, an understanding of Landlord and Tenant law and other legal requirements relevant to the management of homes and neighbourhoods.
  • Administrative and literacy to GCSE/BTEC level or demonstrable ability to operate at this level
  • Relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team.
  • An understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment.
  • Effectively interview customers through active listening and negotiation skills.
  • Finds creative ways of delivering results which go beyond what is expected wherever possible.
  • Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including Councillors, contractors and other agencies.
  • Demonstrate the ability to be solution-focused, taking responsibility and action to promote great customer service, with a 'Can Do' attitude.
  • Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit.

Start Date-


Working Hours-

36 hours per week

Monday - Friday

Pay Rate-

£16.16 p/h

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