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Housing Officer

Our client is seeking a Housing Officer on an initial 3 month contract with the possibility of an extension.

Working Hours:

36 Hours per week

Monday - Friday

Pay Rate:

£10.55 p/h

Job Purpose:

To promote and market the Council's garage and parking portfolio to maximise lettings to both public and private sector tenants. To identify rental opportunities beyond the traditional customer base (public sector tenants and leaseholders), particularly in regard to commercial usage.

Duties and Responsibilities:

  • To contribute to the management of the Specialist Housing Services division reporting to the Garages Manager on all matters relating to marketing of garages and barrow stores in both the private and public sectors and for commercial use, the letting of garages, barrow stores and parking areas, voids and waiting lists. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Specialist Housing Services and to ensure service provision is properly controlled and monitored.
  • To deputise for the Garages Manager as and when required. To represent SHS at public meetings, working groups and Tenants and Home Owners Councils, presenting prepared reports and presentations and answering questions. To carry out consultation on all matters relating to the marketing and letting of garages, barrow stores, commercial units and parking schemes with all relevant stakeholders. To operate with flexibility to ensure the effective operation of the group as a whole.
  • To monitor the income and expenditure budget for the barrow stores, ensuring that income is maximised and expenditure is kept within agreed budgets. To monitor and issue instructions on all legal issues and queries from the external contractor affecting the portfolio, with reference to the Garage Manager and the in-house legal department.
  • To ensure that all garages, barrow stores and other parking schemes are properly and aggressively marketed and let with minimum void periods. To develop innovative marketing schemes to attract new business, particularly from the private sector. To ensure that processes minimise void periods and new lettings are properly managed. To identify private sector need and drive through improvements in current procedures to meet that need. To instigate, research and develop policies and procedures which promote private sector lettings to maximise income opportunities.
  • To work closely with the Communications team, liaising on all marketing strategies and general communications with customers.
  • To develop and maintain detailed and comprehensive waiting lists for both public sector residents and private sector clients to ensure that there is a continuous lettings process. To continuously update the waiting lists, identifying relevant assets against requirements and offering realistic alternatives as necessary. To ensure that regular communication is instigated with those on the waiting list to ensure that the information is accurate and up to date and that the client base is kept informed of progress.
  • To position the Council to maximise recharges for the rental of garages, underground car parks and other parking schemes as required, against an income target of £4.2M per annum. To identify and exploit all opportunities to market and let garages and parking areas to the private sector. To inspect new voids including barrow stores and liaise with the Enforcement and Repairs officers to ensure that any necessary repairs are carried out in a minimum period of time in order to re-let. To ensure that garages and parking areas are fit for purpose in order to maximise income from tenancies.
  • To carry out annual benchmarking of rental charges against both other public sector and private sector garages and parking schemes. To research and recommend appropriate rates for garage rentals from both public and private sector tenants. To carry out full consultation with all stakeholders, and prepare appropriate reports for any relevant body including full Council and Cabinet. To identify non-standard garages and parking areas and research and recommend appropriate rental rates for both public and private sector tenancies.
  • To draft non-residential tenancy agreements relevant to the particular parking scheme, commercial usage, barrow store and tenant, ensuring that they are beneficial to the Council, and gain the appropriate approval for such agreements. To ensure that the agreements are legally valid and comprehensive. To ensure that the agreements are regularly updated for re-letting purposes to encompass new policies or initiatives. To research and recommend improvements to new non-residential tenancy agreements. To set up processes to include all Housing owned barrow stores and commercial enterprises with regard to garages. Collate data and instruct AHO managers of any additional properties/problems.
  • To identify disused garages, including underground car parks, and once ready for letting to be responsible for properly and aggressively marketing them to maximise income within a minimum period of time, against an income target of £4.2M per annum. To assist in the development and maintenance of a comprehensive and accurate asset register and stock condition survey, properly identifying all necessary repairs with budget estimates and timescales.
  • To analyse service trends across the garage industry as well as internally and make recommendations for service improvements borough wide. Lead service improvement projects across the borough. To design and implement new policies and procedures for garage marketing and lettings including web-based information and lettings services. To ensure changes in the demographic profile of the borough and those passing through the borough are analysed and built into the procedures.

Skills and Experience:

  • Experience of working in a commercial leasehold environment, and an understanding of leasehold management.
  • A knowledge of commercial leases and experience of rent setting of non-residential units in a commercial environment
  • Lettings experience of non-residential units including garages, and experience of managing parking schemes in both the public and private sectors. Experience of drafting non-residential leases and non-residential tenancy agreements and enforcing the terms and conditions.
  • Experience of managing budgets and financial control, including audit procedures. Experience of using statistical information to monitor and manage performance
  • Experience of marketing non-residential units including garages and developing new and innovative marketing and lettings campaigns and procedures.
  • Experience of assessing stock condition and identifying repairs.
  • Experience of resolving problems with void turnarounds and lettings of non-residential units.
  • Experience of maintaining accurate records for management information reporting.

INDEG

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