£11.52 - £12.09 per hour
20 days ago
We have an exciting opportunity for a Housing - Assistant Officer City Homes to join our clients offices based in Cambridge on a temporary contract basis for 6 months with the possibility of an extension.
As the Housing - Assistant Officer City Homes, your main duties will include:
- To be responsible for the efficient and effective coordination of letting of void properties in order to achieve the annually set performance targets for reletting properties. Liaise with contractors to ensure that empty properties meet the Council's void specification within timescales and quality standards. To ensure new tenants receive assistance at the tenancy sign-up stage eg Housing Benefit applications.
- To be responsible for the delivery of the management of individual tenancies, on a day-to-day basis, within a defined neighbourhood and provide an efficient and an effective housing management service in compliance with the Council's legal obligations and corporate policies.
- Assist tenants/nominees wishing to move in and out of council properties by arranging key handover dates; accompanying tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants. To process tenancy changes such as joint to sole and sole to joint as well as terminations of tenancy.
- Interview tenants to discuss complex housing management problems to develop solutions by liaising with departments of the Council and external agencies eg Safer Communities (ASB), Police, Social Services, child protection conferences etc.. This will include creating support plans for temporary housing residents which will be reviewed regularly to assess progress. This may, on occasions, according to service needs, require work outside of normal office hours.
To be successful for this Housing - Assistant Officer City Homes post you will need to have:
- Ability to negotiate debt repayment plans with tenants
- Ability to travel, as required to work from two locations across the city
- Demonstrable experience of working in tenancy management or in similar enforcement or community development role
- Demonstrable knowledge and understanding of the difficulties faced by people with debt problems
- GCSE Maths and English (minimum Grade C) or equivalent
- Knowledge of IT applications such as windows applications; email; internet; intranet
- Practical experience of working in a large social housing provider.
37 hours per week
Monday - Friday
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