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Homelessness Prevention Officer

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £17.89 - £18.78 per hour

  • Job ref:

    5113117 / 19-00759_1568368931

  • Published:

    11 months ago

  • Duration:

    6 Months

  • Start date:


  • Expiry date:


We have an exciting opportunity for an Homelessness Prevention Officer to join our clients offices based in Guildford on a temporary contract basis for 6 months with the possibility of an extension.

As the Homelessness Prevention Officer, your main duties will include:

To participate in the Housing Options / Homelessness Prevention duty system to ensure that customers in housing need or facing homelessness have access to appropriate and timely housing advice.

To prevent and relieve homelessness wherever possible by ensuring customers can remain in their existing homes or are offered suitable alternative housing.

Undertake complex casework as necessary. This will involve:

  • Carrying out in-depth interviews and home visits to assess housing need and any risk of homelessness.
  • Produce and review clients personalised housing plan (PHP) as required by Homelessness Reduction Act 2017.
  • Making necessary enquiries to determine the full circumstances in each case.
  • Assessing and advising clients of the options available to them in order to prevent homelessness.
  • Negotiating with clients, their families, friends, landlords, solicitors, financial institutions and other relevant parties to delay or prevent homelessness.
  • Liaising with other statutory and voluntary agencies on behalf of clients and attending or initiating case reviews and case conferences as required.
  • Ensuring that clients are kept appraised of the progress of their case, taking particular care where the applicant is vulnerable or disadvantaged through health or other reasons.

Maintaining accurate case records for the purpose of audit and legal requirements Where homelessness cannot be prevented:

  • Arranging emergency or interim accommodation.
  • Completing a full homelessness investigation.
  • Making a decision as to the duty, if any, the Council owes to the applicant.
  • Writing to the applicant to inform them of the decision and their right to a review.
  • Ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
  • Providing any ongoing housing advice and assistance that may be required.

To have and maintain an up to date working knowledge of relevant social welfare legislation, associated guidance and case law and be able to apply this in respect to individual casework. This includes:

  • Housing and homelessness
  • Landlord and tenant (including security of tenure and protection from eviction)
  • Family law, including that relating to children, relationships, domestic abuse and property)
  • Welfare rights
  • Asylum and immigration
  • Community care (including mental health)
  • Human rights.

To be successful for this Homelessness Prevention Officer post you will need to have:

Relevant Experience.

Experience working in the social housing sector in the area of delivering housing advice or homelessness in a local authority setting.

Experience in the area of delivering housing advice or homelessness directly applying homelessness legislation in a local authority setting.

English and Mathematics, at GCE 'O' level/GCSE grades A*-C or equivalent.

Higher educational standard to degree level or equivalent.

The Chartered Institute of Housing Professional Qualification or other appropriate professional qualification.

An up-to-date knowledge of housing and social welfare legislation and its practical application in homeless prevention. This includes:

  • Housing Act 1996 Part VI, VII as amended.
  • Homelessness Act 2002.
  • Homelessness Reduction Act 2017.
  • Protection from Eviction Act 1977.
  • Housing Act 1985.
  • Housing Act 1988.
  • NHS and Community Care Act 1990.
  • Mental Health Act 1983.
  • Children Act 1989.
  • Family Law Act 1996.
  • Data Protection Act 1998.
  • Human Rights Act 1998.
  • Immigration legislation.
  • any other relevant legislation.
  • Knowledge of welfare benefits including Housing Benefit/ Universal Credit.
  • An understanding of special needs in relation to housing for example, mental health, drug and alcohol, learning disabilities, physical and sensory disabilities, frail and elderly, child protection, domestic violence, HIV, rough sleeping and single homeless.
  • Awareness of current best housing practice issues and initiatives.

Start Date: 30/09/19

Working Hours: 37 Hours per week, Monday - Friday

Pay Rate: £17.89 p/h

121 Jobs is acting as an Employment Business in relation to this vacancy.