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Homeless Casework Officer

  • Location

    Southsea, Hampshire

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £12.13 - £12.74 per hour

  • Job ref:


  • Published:

    11 months ago

  • Duration:

    5 Months

  • Start date:


  • Expiry date:


We have an exciting opportunity for an Homeless Casework Officer to join our clients offices based in Southsea on a temporary contract basis for 5 months with the possibility of an extension.

As the Homeless Casework Officer, your main duties will include:

  • You will be required to make decisions on homeless cases in accordance with Part 7 of the 1996 Housing Act, for applications made prior to the introduction of the Homelessness Reduction Act. This will involve interviewing customers who are threatened with homelessness, making enquiries to establish their circumstances and support needs, and making decisions in accordance with the 1996 Housing Act.
  • You will also be assessing homeless applications in accordance with the Homelessness Reduction Act 2017. This will include making assessments of both housing and support needs, creating personal housing plans and reviewing and updating the housing plans as appropriate. You will need to be able to identify solutions to prevent and relieve homelessness wherever possible, and to work collaboratively with customers to achieve a housing solution.
  • The work will involve making assessments of support needs, liaising with other agencies to obtain information and identify appropriate housing solutions.
  • You will be required to record your assessments and decisions accurately using City Council's IT systems, and to communicate these decisions clearly to customers both verbally and in writing.

To be Successful for this Homeless Casework Officer post you will need to have:

  • Had experience of working in a local authority making homeless decisions. You must be able to work independently to make homeless and care and support assessments, interpret legislation and make decisions in accordance with the legislation.
  • Has experience of managing a homeless caseload, prioritising work appropriately, keeping customers updated of the progress of their application and keeping accurate records.
  • Has knowledge of the Homelessness Reduction Act 2017, and an ability to apply this legislation and deal with homeless applications appropriately.
  • Is a clear communicator. You must be able to explain complex legislation clearly both in writing and verbally. You will be able to communicate with customers with a range of vulnerabilities and deal with them sensitively and with empathy. You should be able to negotiate with customers, landlords and other parties to prevent homelessness and find housing solutions.
  • Has knowledge of IT and an ability to adapt to learn City Council's systems to record your casework and decisions.
  • Is aware of the issues facing vulnerable customers and is committed to equal opportunities.
  • Is able to carry out home visits. Own transport is not essential but you must be willing to use public transport within a reasonable area.

Start Date: ASAP

Working Hours: 37 Hours per week, Monday - Friday.

Pay Rate: £12.13 p/h

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