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Guest Support Lead

  • Location

    West End, London

  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £11.79 - £12.38 per hour

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    6 Months

  • Start date:


  • Expiry date:


Our client Guest Support Lead on an initial 6 month contract with the possibility of an extension.

Working Hours: Full time, Hours to be considered

Pay Rate: £23,000 per annum / £11.79 P/H

Job Purpose:

Caledonian Sleepers forms a vital part of Scotland's transport network, regularly moving over 300,000 trips per year with an anticipated increase to 350,000 over 15 years, Caledonian Sleepers will manage and operate all aspects of the network with total revenues of c£800m over its 15 year contract term. The contract will have a workforce of over 100 employees and together with several key 3rd party suppliers, will deliver the core service and specialist projects, providing a unique 'one stop shop' solution for Transport Scotland and their business, tourism and leisure aspirations.

Duties and Responsibilities:

  • Programming of o board keys
  • Coordination of onboard keys
  • Stationary orders in conjunction with key cutting
  • General admin duties as required to support the Serco Caledonian Sleeper Guest Experience function

Skills and Experience:

  • Experience in ensuring a company vision is brought to life in an operational environment in a robust and consistent manner
  • Excellent written skills as well as other communication skills
  • Word/Excel competent

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