£16 - £20 per hour
5 days ago
Main Accountabilities of the role:
Southwark Monitoring and Alarm Response Team (SMART)
Specialist Installation Officer (
Telecare has been described as the '4th emergency service'. We work closely with the emergency services.
As a member of the SMART team, working with Occupational Health colleagues, you will be required to install specialist telecare equipment in clients homes.
The service uses Telecare (pendants and other technology) to enable vulnerable people to live more independently in their own homes. This can help prevent the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.
We provide a call monitoring and response service to over 5000 Southwark and Lambeth residents 24/7/365. The service has recently gained accreditation with the Telecare Standards Association for a second time. We are constantly working to further develop the service.
The team are part of Southwark Council's Contact Centre, based in Peckham.
We currently have vacancies for suitably qualified people
You enjoy working with and supporting vulnerable people to help ensure they are safe and well at all times
You will have direct and substantial experience in a similar role, installing specialist equipment as prescribed by social care colleagues a in a local authority or health setting
You will have a thorough understanding of the needs of very vulnerable people and excellent people skills.
Installing more complex telecare equipment in client homes
Responding to activations, visiting clients at home, installing standard telecare equipment.
To provide advice, assessments, installations and maintenance of Telecare equipment, working closely with key stakeholders. Testing and programming of equipment, carrying out Installations that may require power tools and use of stepladders.
Carry out risk assessments; provide advice and assistance to ensure the client's safety and wellbeing referring them, if necessary, to appropriate services for assistance.
Maintain robust stock management records
Respond to emergency requests and safeguard client's, alerting other services or contacts. Provide emergency assistance in the form of First Aid, resuscitation and faller pick-up.
Maintain and document accurately all, installations, emergencies, handovers and in accordance with agreed procedures.
Manage enquiries, ensuring faulty equipment is reported making arrangements for or repair to minimise the risk. Maintaining links with internal and external agencies to facilitate access to their help at times of emergency.
Train and instruct new members of staff in a 'hands on' and continuing learning process.
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