£9.78 - £10.27 per hour
4 months ago
Our client is seeking a Education Appeals Officer on an initial 4 month contract with the posibility of an extension.
37 Hours per week
Monday - Friday
To provide full and wide-ranging administrative support to the education appeals function, working efficiently to the required standards within the statutory timescales.
Duties and Responsibilities:
Administering the education appeals back office functions
Dealing with front office enquiries from admission authorities, parents and panel members, including confidential and sensitive matters (often as the first point of contact) via telephone, email, online, post, and in person.
Preparation of letters and documentation according to local procedures and statutory/legal deadlines to inform appellants and admission authorities of arrangements of appeal hearings and any subsequent follow up.
Undertaking administrative duties such as data entry, scanning, photocopying, printing, collating, room booking and other associated tasks.
Assisting with archive management, storage, and filing.
Provide support to the Senior Education Appeals Officer and the Education Appeals Officer on all education appeals matters and wider service issues as appropriate.
Performing other duties as necessary in line with the post and grade.
Skills and Experience:
* Good communication and interpersonal skills in all media: phone, email, letter and face-to-face.
* High standard of written and spoken English with good analytical skills to interpret information.
* Accurate with a high attention to detail and the ability to maintain strict confidentiality.
* Good administration and organisation skills with a methodical approach but able to cope with urgent or unplanned work items as they arise.
* An effective team worker with the ability to to work without close supervision seeking advice from colleagues and keeping them informed as appropriate.
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