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Desktop Technician

  • Location

    Southsea, Hampshire

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £14.80 - £15.54 per hour

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    2 Months

  • Start date:


  • Expiry date:


ur client is seeking a Desktop Technician on an initial 2 Month with the possibility of an extension.

Working Hours: Monday - Friday, 37 Hours

Pay Rate: £14.80 P/H PAYE

Job Purpose:

Reporting to the Service Desk Team Leader, you will work as part of a team providing first and second line support to users based at various locations. You will be responsible for supporting desktop devices.

Duties and Responsibilities:

  • Undertake routine installations and de-installations of items of hardware and/or software
  • Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools
  • Correct malfunctions, calling on other experienced colleagues and external resources if required
  • Update the IT asset management system with details of all hardware/software items that have been installed and removed
  • Provide assistance and resolve problems in a professional manner
  • You will escalate problems following agreed procedures
  • Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
  • Provide advice on the use of applications
  • Work to continuously improve the service
  • Handle calls that come into the Service Desk via telephone, email and walk-ins.
  • Participate in the rota for the desktop call monitor
  • Undertake hardware repairs on PCs, laptops and printers
  • Create and update documentation as required
  • Supporting remote users

Skills and Experience:

  • Providing fit for purpose customer solutions to time, quality and budget
  • Managing complex stakeholder relationships
  • Creative use of resources to deliver outcomes
  • Influencing positive outcomes by using your excellent negotiation and communication skills
  • Leading by example to inspire staff and colleagues
  • Identifying and solving complex problems
  • Producing and executing credible and feasible plans and solutions
  • Implementing and following best practice.
  • Delivering exceptional service in a customer facing role
  • Delivering outcomes in a high pressure environment

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