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Desktop Surveyor

Our client is seeking a Desktop Surveyor on a permanent basis to join their team.

Working Hours & Pay Rate:

Monday - Friday, 37.5 hours per week at £26,000 per annum.

Job Purpose

An office based role to provide technical expertise to the claims handling team on the aspects of the building of insurance claims to determine whether claims should be accepted or rejected and to verify quantum for accepted claims, ensuring that claims are resolved effectively and that we deliver market-leading cost control and excellent customer service

Duties & Responsibilities:

  • Provision of technical advice on buildings insurance claims in person to the claims handling team
  • To desktop validate and scope claims
  • To contact policyholders to inform them where buildings claims are repudiated, or scopes are adjusted with a valid well-articulated rationale
  • First stage support to Customer Relations and Compliance Manager on complaints relating to building claims
  • Negotiation of building claim costs with approved suppliers and private contractor,
  • Review contractor estimates and negotiates cash settlements directly with policyholders
  • Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit
  • Liaise with our approved building contractors to review contract variations
  • Provide technical support to the claims team on building repairs, methodology and pathology
  • Validate customer invoices and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies

Experience & Knowledge

  • A minimum of 5 years of construction experience, trade background considered
  • Estimating/surveying experience is a requirement
  • Experience of Xactware or other estimating software desirable
  • Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

Skills & Abilities

  • Excellent verbal and written communication skills
  • Good organisational skills
  • Accuracy and attention to detail
  • Tact and assertiveness when dealing with customers who may be distressed or angry
  • Ability to work well under pressure and meet deadlines
  • PC literate with good administrative skills
  • Ability to take on increased ownership and responsibility when necessary


  • 22 days AL plus BH,
  • Auto-enrolment pension,
  • Non-contractual performance bonus,
  • Sick pay after 1-year service,
  • Local and supplier discounts,
  • Free tea and coffee,
  • Parking on a first come first served basis.

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