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Desktop Support Engineer

  • Location

    Bournemouth, Dorset

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £18.03 - £22.22 per hour

  • Job ref:


  • Published:

    9 months ago

  • Duration:

    5 Months +

  • Start date:


  • Expiry date:


We have an exciting opportunity for a Desktop Support Engineer to join our client's offices based in Bournemouth on a temporary contract basis for 5 months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £18.03 p/h PAYE.

As the Desktop Support Engineer, your main duties will include:

  • Handle second line support calls, fixing as many at point of contact as possible and efficiently passing any other calls to the correct third line teams or support providers.
  • Provide routine maintenance, and be involved in major project implementation, as required.
  • Actively identify common and repeat issues or P1 calls and take appropriate action.
  • Identify opportunities for calls to be serviced via automated channels wherever possible.
  • Proactively keep up to date with all relevant industry ICT technological developments and local ICT systems.
  • Investigate and understand customer's requirements and recommend ICT desktop solutions suitable for their needs.
  • Liaise effectively with third parties during the support lifecycle of ICT products.

To be successful for this Desktop Support Engineer post you will need to have:

  • Knowledge of application packaging and OS deployment using SCCM or similar.
  • Practical experience of current hardware and software support including cloud and thin client technologies.
  • ECDL, CompTIA, ITIL foundation, A+ or equivalent.

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