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Desktop Support Engineer

  • Sector:

    Information Technology

  • Job type:

    Contracts

  • Salary:

    £19.62 - £20.60 per hour

  • Job ref:

    5095606_1556803226

  • Published:

    5 months ago

  • Duration:

    4 Months

  • Start date:

    19-05-2013

  • Expiry date:

    01-06-2019

Our client is seeking an Desktop Support Engineer on an initial 4 month contract with the possibility of an extension.

Working Hours:

37 Hours per week

Monday - Friday

Pay Rate:

£19.62 p/h

Job Purpose:

Provide second line ICT technical support and installation services for a wide range of software and hardware platforms, including all supported desk based and mobile devices.

Duties and Responsibiltites:

  • Handle second line support calls, fixing as many at point of contact as possible and efficiently passing any other calls to the correct third line teams or support providers.
  • * Provide routine maintenance, and be involved in major project implementation, as required.
  • * Actively identify common and repeat issues or P1 calls and take appropriate action.
  • * Identify opportunities for calls to be serviced via automated channels wherever possible.
  • * Proactively keep up to date with all relevant industry ICT technological developments and local ICT systems.
  • * Investigate and understand customer's requirements and recommend ICT desktop solutions suitable for their needs.
  • * Liaise effectively with third parties during the support lifecycle of ICT products.

Skills and Experience:

* Knowledge of application packaging and OS deployment using SCCM or similar.

* Practical experience of current hardware and software support including cloud and thin client technologies.

* ECDL, CompTIA, ITIL foundation, A+ or equivalent.

* Highly organised, capable of handling multiple tasks simultaneously and meeting deadlines.

* Enthusiastic and dedicated to providing a professional level of customer service.

* Excellent communication and interpersonal skills, both technically and non-technically.

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases