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Debt Recovery Officer

  • Location

    Abingdon, Oxfordshire

  • Sector:


  • Job type:


  • Salary:

    £15.36 - £16.36 per hour

  • Job ref:


  • Published:

    6 months ago

  • Duration:

    6 Months +

  • Start date:


  • Expiry date:


We have an exciting opportunity for a Debt Recovery Officer to join our client's offices based in Abingdon on a temporary contract basis for 6 months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £15.36 p/h PAYE.

As the , your main duties will include:

  • Review ASC debts outstanding and client case files, use relevant and available information to determine what appropriate action needs to be taken, whilst ensuring team procedures and timescales are met and accurate records of actions are maintained
  • Liaise and negotiate with ASC clients, their relatives or representatives to ensure payment of arrears, both in writing and by telephone as appropriate
  • As required work in conjunction with other Council departments to expedite the collection of ASC income and resolve ongoing payments difficulties, including attending safeguarding strategy meetings as directed
  • Attend face to face meetings with clients, their representatives or members of directorates, as required as part of recovery action to facilitate the collection of ASC arrears or resolving client queries. Ensure that meetings are conducted in line with team procedures and risk assessments
  • Manage the team's ASC Legal Services case book, including liaising with the County Solicitor and Legal Executive over legal requirements in pursuance of debts, fully preparing cases for legal action and monitor ongoing legal action
  • Attend Court on behalf of the County Council when required in pursuance of debts, in an advisory capacity
  • Monitor all Income and Legal Services instalment cases on a monthly basis, ensuring that updates are provided to management and case files are updated as necessary
  • Review all new short and long-term loans provided by Social Services for care provision. Carry out monthly monitoring of all loans to ensure the Council is not exposed to financial risk. And report any concerns of exposure to the Financial Assessment and Debt Recovery Manager
  • Monitor & maintain data records, regularly reporting on debt levels, high-risk debt and settlement rates ensuring procedures are followed and to enable accurate monitoring of debt levels. Provide support to management in producing relevant information for analysis purposes as requested
  • Sensitively handle interaction with upset, distressed or aggressive clients and or their representatives in relation to the collection of ASC payments owed to the Council
  • Assist the Financial Assessment and Debt Recovery Manager to ensure that identified ASC debt is recovered and aged debt processes are followed in accordance with current policy
  • Monitor all ASC debts owed by clients managed by the Council's Money Management department and work with that department to expedite payments for charges owed, ensuring that case files are updated and cases are escalated to management following team procedures as necessary
  • Maintain accurate client records/details on the ASC debtor & billing systems, keeping full records of communications with internal and external clients ensuring that electronic and manual storage systems are used effectively and efficiently and with due regard to traceability, security and confidentiality

To be successful for this post you will need to have:

  • Experience of working in credit control or benefit environment
  • Proven ability to motivate colleagues to meet deadlines and targets
  • Experience of front line customer service including call handling and face to face meetings
  • Experience of using Microsoft applications to a competent level
  • Proven ability to work effectively to deadlines and adapt to urgent re-prioritising of workload
  • Satisfactory DBS disclosure will be required

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