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Customer Services Officer

  • Location

    Coalville, Leicestershire

  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £8.90 - £9.34 per hour

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    2 Months

  • Start date:


  • Expiry date:


We have an exciting opportunity for a Customer Services Officer to join our clients offices based in Coalville on a temporary contract basis for 2 months with the possibility of an extension.

As the Customer Services Officer, your main duties will include:

  • To assist with the provision of a comprehensive customer-focussed dedicated front-line advisory service face-to-face, by telephone, email or in writing on behalf of the Council and its partners
  • To take personal responsibility for self and other team members resolving the significant majority of customers enquiries at first point of contact in a competent and professional manner, and in so doing ensure the Council meets its Customer Service Standards
  • To demonstrate a thorough and developing understanding of complex processes, specialised skills and technical knowledge through the use of an extensive range of dedicated software systems and the Council's internet site to meet customers' service requests and resolve their enquiries
  • To maintain customer related information on specialised software systems by inputting, updating and extracting data as required
  • To explore and recommend both procedural and technological improvements to enhance customer service provision liaising with team members, technical officers and back-office support as appropriate
  • To interpret and analyse both external and internal customer needs in order to make a decision or recommendation
  • To respond positively, practically and effectively to all internal and external feedback to build and improve upon the service provided
  • To proactively plan ahead and ensure awareness of the Councils business cycles and potential customer impact

To be successful for this Customer Services Officer post you will need to have:

  • Customer Service
  • Effective Communicator
  • IT Literate
  • Literacy
  • MS Office
  • People skills

Start Date-


Working Hours-

36.25 hours per week

Monday - Friday

Pay Rate-

£8.90 p/h

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