South East London, London
4 months ago
We have an exciting opportunity for an Customer Services Officer to join out clients offices based in South East London on a temporary contract basis for 3 months with the possibility of an extension.
As the Customer Services Officer, your main duties will include:
To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.
To interrogate the Council's systems to provide information and resolution to our customers. Raise service requests and update system notebooks as appropriate.
To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.
To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement. To actively participate in training and development to develop your skills and competencies.
To process and record debit and credit card payments by our customers.
To encourage and assist customers to access Council services, forms and information via the Councils website.
To ensure swift resolution to a range of enquiries from our customers at the first point of contact to avoid the need to call or visit the Council for the same matter again.
To be successful for this Customer Services Officer post you will need to have:
- Customer Focused.
- Effective Communicator.
- Problem Solving.
Ability to communicate effectively both verbally and in writing with a variety of people both in and outside the Council
Ability to plan and prioritise the workload and meet deadlines when faced with conflicting priorities
Effective interpersonal skills, tact, diplomacy and listening skills to enable development of working relationships with customers, colleagues and stakeholders
Start Date: ASAP
Working Hours: 36 Hours per week, Monday - Friday.
Pay Rate: £10.55 p/h
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