Customer Services Advisor

A 3 months+ opportunity for a Customer Service Advisor (Telephone, multi- skilled) has arisen within the local authorities in Cheshire East.

Job Purpose:

To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

Job Responsibilities:

• Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
• Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
• Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
• Manage customer complaints, compliments and suggestions in accordance with the council's procedures
• Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments

Experience:

• Working in a local authority call centre or customer centre environment
• Handling abusive or emotive customers
• Experience of dealing with customer complaints
• Experience of dealing with challenging customers
• Experience of dealing with customer enquiries to their conclusion
• Ability to acquire a good knowledge of customer services technology

Working Hours:

Monday - Friday

08:45 - 17:00

Rate of Pay:

PAYE: £9.81

Umbrella Company: £12.22

To apply please send your CV or email for more information.

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