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Customer Service Assistant

  • Location

    Totnes, Devon

  • Sector:

    Admin & Clerical

  • Job type:

    Contracts

  • Salary:

    £10.14 - £11.14 per hour

  • Job ref:

    5114772_1569838957

  • Published:

    23 days ago

  • Duration:

    2 Months +

  • Start date:

    30-09-2019

  • Expiry date:

    30-10-2019

We have an exciting opportunity for a Customer Service Assistant to join our client's offices based in Totnes on a temporary contract basis for months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £10.14 p/h PAYE.

As the Customer Service Assistant, your main duties will include:

  • Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
  • Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
  • Carry out a range of other related duties e.g. making service bookings, taking and processing payments
  • Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi-departmental project teams Customer empowerment
  • Proactively market the benefits of digital and self-service channels to all customers and demonstrate and coach them in their use, including rostered floor walking to enable queue management and to encourage and assist with customer self-serve Teamwork
  • Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved Information and knowledge
  • Access and accurately update all relevant information systems, both customer and back office
  • Actively develop and maintain extensive working knowledge of Council services and procedures

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