£10.14 - £11.14 per hour
8 months ago
2 Months +
We have an exciting opportunity for a Customer Service Assistant to join our client's offices based in Totnes on a temporary contract basis for months with the possibility of an extension. The client is looking for someone to start ASAP, working full time, 37 hours per week at £10.14 p/h PAYE.
As the Customer Service Assistant, your main duties will include:
- Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
- Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
- Carry out a range of other related duties e.g. making service bookings, taking and processing payments
- Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi-departmental project teams Customer empowerment
- Proactively market the benefits of digital and self-service channels to all customers and demonstrate and coach them in their use, including rostered floor walking to enable queue management and to encourage and assist with customer self-serve Teamwork
- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved Information and knowledge
- Access and accurately update all relevant information systems, both customer and back office
- Actively develop and maintain extensive working knowledge of Council services and procedures
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