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Customer Service Advisor/Office Administrator

  • Location

    Oxford, Oxfordshire

  • Sector:

    Admin & Clerical

  • Job type:

    Contracts

  • Salary:

    £11.41 - £13.99 per hour

  • Job ref:

    5115137_1579797048

  • Published:

    about 1 month ago

  • Duration:

    2 Months +

  • Start date:

    ASAP

  • Expiry date:

    22-02-2020

I am currently recruiting for a Customer Service Advisor, working for the council, based in Oxford. I am looking for an experienced candidate who has Customer Service experience and also experience working in an office environment. This role is looking for someone who can start ASAP; on an initial 2-month contract with the possibility of an extension, paying £11.41 - £13.99 p/h PAYE.

As the Customer Service Advisor, your duties will be:

  • Answering enquiries by phone, using a headset and laptop, email, webchat, social media and face-to-face from members of the public and partner agencies including medical professionals, the Police and the Fire and Rescue Service.
  • Researching information for customers and either resolving their enquiries or directing them to a relevant and more appropriate service.
  • Completion of an initial assessment including referrals for adult social care
  • Ability to make independent decisions and identify when to refer complex enquiries to relevant specialists in the team, and other teams within the organisation.
  • Dealing tactfully with complaints and escalating service user complaints appropriately; passing relevant feedback to managers to improve service delivery.
  • Using a range of in-house database systems to search, read and enter service user details, and Microsoft Office including knowledge of Outlook and Word.
  • Recording service-specific statistics for monitoring purposes.
  • Ability to work as part of a team as relevant, to deliver the best outcomes for service users, and met and exceed team aims and objectives.

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