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Customer Service Adviser

  • Location

    Ystrad Mynach, Caerphilly

  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £10.14 - £10.65 per annum

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    5 Months

  • Start date:


  • Expiry date:


Our client is seeking a Customer Service Advisor on an initial 5 month contract with the possibility of an extension.

Working Hours:

37 Hours per week

Monday - Friday

Pay Rate:

£10.14 p/h

Job Purpose:

  • Provide high quality customer service across the Council's Customer Service access channels, acting as an advocate for the customer.
  • Deliver a variety of service requests by accessing Council services.
  • Pro-actively manage the life cycle of the service request.

Duties and Responsibilities:

  1. Deliver a range of Council Services using the Councils Customer Relationship Management system, in accordance with relevant legislation, Council policies and procedures.
  1. Provide information and advice to customers in the most appropriate format to meet their needs.
  1. Ensure that payment activities are undertaken in accordance with the Council's financial regulations.
  1. Undertake administrative tasks and make telephone calls as required to progress enquiries from customers, ensuring the efficient functioning of the Customer Service operation.
  1. Maintain a good working knowledge of regulations covering services delivered by Customer Services.
  1. Actively promote the Council by informing customers of other services that may be relevant or of interest to them.
  1. Assist in ensuring that information provided to Customer Service by Directorates for the use in the delivery of services is up to date and correct.
  2. Take responsibility for your own learning and development and to take part in any training considered relevant to the role.
  1. Co-operate in ensuring that the Council's obligations under the Health and Safety at Work Act and supporting regulations are met in respect of the Customer Service operation.
  1. The business requirement will involve working on a rota basis covering Monday to Saturday between the hours of 08.00 - 19.00.

Skills and Experience:

  • Ability to communicate effectively both written and orally with a variety of people.
  • Ability to apply creative thinking to find solutions to problems.
  • Ability to deal with complex situations.
  • Ability to develop own skills.
  • Effective communicator and good listening skills.
  • Willingness to accept ownership of an issue, through to resolution.
  • Previous experience and proven ability in the delivery of customer services.

For this role you will need the following:

- You are eligible to work in the UK.

- 2 Written references.

121 Jobs is acting as an Employment Business in relation to this vacancy.