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Customer Service Administrator

  • Location

    Totnes

  • Sector:

    Admin & Clerical

  • Job type:

    Contracts

  • Salary:

    £10.41 - £11.41 per hour

  • Job ref:

    5159307_1609868081

  • Published:

    16 days ago

  • Duration:

    2 Months +

  • Start date:

    ASAP

  • Expiry date:

    04-02-2021

We have an exciting opportunity for a Customer Service Administrator to join our busy offices based in Totnes on a temporary basis for 2 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at £10.41 p/h.

As the Customer Service Administrator, your main duties will include:

  • Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
  • Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
  • Carry out a range of other related duties e.g. making service bookings, taking and processing payments
  • Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi-departmental project teams
  • Proactively market the benefits of digital and self-service channels to all customers and demonstrate and coach them in their use, including rostered floor walking to enable queue management and to encourage and assist with customer self-serve

At present everyone is working at home taking calls. Interview will be over Team or phone.

121 Jobs is acting as an Employment Business in relation to this vacancy.