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Customer Liaison Advisor

  • Location

    Stoke on Trent, Staffordshire

  • Sector:

  • Salary:

    £9.21 - £9.67 per hour

  • Job ref:

    5093437_1555068449

  • Published:

    3 months ago

  • Duration:

    8 Months

  • Start date:

    29-04-2029

  • Expiry date:

    12-05-2019

Our client is seeking a Customer Liason Advisor on an initial 8 month contract with the possibility of an extension.

Working Hours:

37 hours per week

Monday - Friday

Pay Rate:

£9.21 p/h

Job Purpose:

To provide an effective point of contact for customers which provides confidence that Unitas is a customer focused organisation.

Duties and Responsibilities:

  • Support the business in promoting a positive safety culture in managing health, safety, and environment activities in projects and ensure that all subcontracts include appropriate SHE provisions.
  • Support the business in building and operating a first-class business stream to achieve the company objectives for the designated area of the business.
  • Support the business in ensuring projects are safely delivered on time, to budget and achieve the highest levels of customer satisfaction.
  • Issue information to residents informing them of when the work is to commence and provide any further information as and when required.
  • Arrange access to the dwellings in accordance with the agreed sequence of work.
  • Undertake introductory visits to customer homes to assess their needs and to communicate these back to the site teams.
  • Establish or assist the surveyor to establish the customer selection of kitchen, bathroom and other appropriate units and finishing's.
  • Undertake progressive customer visits as directed during the works to ensure customers are kept abreast of progress and any developments.
  • Undertake customer visits as directed on completion of the works to explain maintenance issues and obtain feedback to report customer satisfaction.
  • Participate as directed in meetings on the refurbishment work with residents, client officer and other parties.
  • Maintain customer satisfaction records and contribute to the timely delivery of project reporting and forecasting.
  • Maintain regular contact with tenants throughout the works and to keep records of all visits and issues or compliments / complaints made, and investigate claims for compensation. Provide weekly reporting to the customer service team or Project Manager. Page 2 of 3.
  • Keep all members of the team informed daily of issues arising from customer visits / surgeries.
  • Work within the procedures of the Company.
  • Establish strong and co-operative links with colleagues, customer and clients representatives.
  • Any other duties and responsibilities as may arise.
  • All duties and responsibilities should be carried out in accordance with agreed Unitas Policy and Procedures, having regard to Unitas' commitments to efficient service provision, promotion of Equal Opportunities, a Health and Safety culture, a customer focused approach and good employee relations.

Skills and Experience:

  • Excellent communication skills, both verbal and written with a particular
  • emphasis on listening.
  • A basic understanding of contract responsibilities and requirements.
  • An awareness of good Health and Safety practice particularly with
  • regard to the welfare of customers.
  • Proven experience of working in a customer facing environment.
  • Experience of solving problems effectively.
  • Skills and Abilities.
  • An ability to empathise with the customer.
  • Understand and be sympathetic to the differing personal, social and
  • cultural needs of customers.
  • High standards of integrity and the ability to maintain confidentiality.
  • Good IT Skills.
  • A full, clean driving license essential.
  • Able to attend evening meetings when required.
  • Influencing, assertiveness and negotiation skills.
  • Honest, fair minded and approachable.
  • Ability to work under pressure in a team and on own initiative.
  • Ability to manage own workload.
  • Demonstrate a commitment to customer care and customer focus.

INDEG

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases