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Customer Contact Team Member

  • Location

    Totnes

  • Sector:

    Admin & Clerical

  • Job type:

    Temporary

  • Salary:

    £10.41 - £13.10 per hour + (PAYE or Umbrella Company)

  • Job ref:

    5163763_1614354915

  • Published:

    about 2 months ago

  • Start date:

    09-03-2021

  • Expiry date:

    28-03-2021

A 3 month+ opportunity has arisen for a Customer Contact Team Member within the local authorities in Totnes.

Main Purpose

  • Part of a highly effective and professional multi skilled customer service team
  • Proactively manage and resolve customer issues through a range of channels
  • Support and encourage customer empowerment and self-serve
  • good, but developing knowledge of council wide services, adherence to readily understood rules and procedures

Key Tasks

  • Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
  • Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
  • Carry out a range of other related duties e.g. making service bookings, taking and processing payments
  • Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi departmental project teams

Rate of pay

PAYE: £10.41

Umbrella: £13.10

Hours of work are 09:00am till 5pm, Monday to Friday.

To apply please send your CV or email for more information.

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