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Customer Contact Team Member

  • Location

    Tavistock, Devon

  • Sector:

    Admin & Clerical

  • Job type:

    Contracts

  • Salary:

    £10.14 - £10.65 per hour

  • Job ref:

    5100184_1560184314

  • Published:

    7 days ago

  • Duration:

    1 Month

  • Start date:

    19-06-2024

  • Expiry date:

    10-07-2019

Our client is seeking a Customer Contact Team Member on an initial 1 Month contract with the possibility of an extension.

Working Hours: Monday - Friday, 37 Hours

Pay Rate: £10.14 P/H PAYE

Job Purpose:

  • Part of a highly effective and professional multi skilled customer service team
  • Proactively manage and resolve customer issues through a range of channels
  • Support and encourage customer empowerment and self-serve
  • Level 8 - good, but developing knowledge of council wide services, adherence to readily understood rules and procedures
  • Level 7 - good practical knowledge of more involved tasks across a range of disciplines or better practical knowledge of more involved tasks in one specialist area, some choices based on the policy framework

Duties and Responsibilities:

  • Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
  • Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
  • Carry out a range of other related duties e.g. making service bookings, taking and processing payments
  • Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi departmental project teams

Skills and experience:

  • Proactively market the benefits of digital and self-service channels to all customers and demonstrate and coach them in their use, including rostered floor walking to enable queue management and to encourage and assist with customer self-serve
  • Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases