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Council Tax Officer

  • Location


  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £14 - £17.70 per hour + (PAYE or Umbrella Company)

  • Job ref:


  • Published:

    25 days ago

  • Duration:

    3 months +

  • Start date:


  • Expiry date:


A 3 Month+ opportunity has arisen for a Council Tax Officer within the local authorities in Kensington and Chelsea.

Main Purpose of the role

  • To deal with routine correspondence, ensuring that it is handled correctly and expeditiously in conformance with the documented procedures and work instructions
  • To update the Council Tax database, in accordance with information received, ensuring that all input conforms to the documented quality targets.
  • To assist in the selection and preparation of cases to be brought before the Magistrates' Court, and to assist at Court Hearings
  • To despatch and action post-summons documentation within prescribed time frames
  • To deal with customer enquiries by telephone or in person
  • All staff are expected to carry out their job in compliance with the Councils Constitution. This means being familiar with the policies and procedures relevant to the job and asking for information and advice if you are unsure of the correct course of action. The Council's Constitution is published on the Internet

Job Specific Requirements

  • Minimum "O"level or GCSE passes (or equivalent)
  • Basic keyboard skills (data entry)
  • Experience in accessing and extracting information from database systems
  • Experience in working in a Revenues or Benefits environment (or equivalent) and knowledge of Council Tax legislation and procedures
  • Previous experience in relating to a wide range of people, remaining calm with awkward clients and practice at diffusing difficult situations.

Please make a note that this position is in a contact centre environment taking between 50-60 calls per day.

Essential: Experienced on IBS Civica and Council Tax.

Must have DBS

Rate of pay

PAYE: £14

Umbrella: £17.70

Essential: Experienced on IBS Civica and Council Tax.

Must have DBS

Must have good internet connection as home working position

Hours of work are 08:30am-5:30pm, Monday to Friday.

To apply please send your CV or email for more information.

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