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Community Advice And Support Team Supervisor

  • Location

    Rugby, Warwickshire

  • Sector:

    Admin & Clerical

  • Job type:

    Contracts

  • Salary:

    £30.00 - £35.00 per hour

  • Job ref:

    5133679_1585130609

  • Published:

    10 days ago

  • Duration:

    6 months

  • Start date:

    ASAP

  • Expiry date:

    24-04-2020

Our Client is currently seeking a community advice and support team officer for our local council based in rugby,

Duties of the role:

To provide day-to-day support and supervision of Community Advice and Support Team Officers / Lead Officers delivering housing support to clients.

  • To provide advice and guidance in relation to housing support enquiries.
  • To prevent homelessness by providing housing information, advice and assistance to clients across all housing tenures.
  • To increase housing options for people who are homeless or at risk of becoming homeless
  • Ensure that all staffing rotas are covered and cover for all interviews are maintained with enough cover for telephone calls
  • Supervise and manage the Community Advice and Support Officers / Lead Officers
  • Assist with the training and development of les experienced staff with regards to housing support.
  • To investigate and answer formal complaints, Elected Member enquiries and MP letters
  • Liaise with external partners and agencies with regard to individual customer
  • To interview, learn the housing need and provide tailored advice to all people that approach the Council for guidance on their housing situation.
  • To correctly process all applications from people who are homeless or threatened with homelessness and offer advice and assistance in accordance with legislation and Council policy.
  • To take all necessary steps to prevent homelessness occurring where possible, including carrying out home visits to landlords, families, mediation and conciliation wherever possible
  • To pursue enquiries as required by the Housing Acts to establish homelessness, priority need and local connections, in order to make decisions concerning the Council's duty towards individual households.
  • To ensure that customers receive a high quality professional service that's meets their needs, the purpose of the Service and the Council's corporate priorities
  • To comply with the Council's policies, procedures and initiatives relating to Health and Safety Policies.

PAYRATE: £30 - £35 P.H

MONDAY - FRIDAY: 37 HOURS A WEEK

09:00AM - 17:00PM

FULL TIME.

If you are interested in this position - please contact me on: 02038902797

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