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Cis Support Officer

  • Location

    Chester, Cheshire

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £10.65 - £11.18 per hour

  • Job ref:

    5110002 / 19-00519_1567587575

  • Published:

    5 months ago

  • Duration:

    2 Months

  • Start date:


  • Expiry date:


We have an exciting opportunity for an Cis Support Officer to join our clients offices based in Chester on a temporary contract basis for 2 months with the possibility of an extension.

As the Cis Support Officer, your main duties will include:

Provide ad hoc and scheduled technical advice and guidance to all Council Officers, Schools based staff and external clients either on site or through the use of remote tools in the use of systems and applications to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT.

Undertake and monitor complex project work, tasks, training and requests for assistance, upgrades and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Council standards and to the satisfaction of all parties involved.

Plan, prepare and deliver training sessions, meetings, workshops, reviews and presentations for a wide variety of technical and non-technical audiences including Schools based staff, in order to provide all clients with the skills and understanding needed to carry out their IT related tasks effectively and efficiently.

Ensure that all problems and solutions are documented (utilising standard software and procedures) to enable the provision and upkeep of a corporate knowledge base which is available for the speedy resolution of subsequent faults.

Ensure that all stages of tasks are documented and that all clients and management are informed of the current status of unresolved problems all times to enable escalation procedures to be applied when appropriate and tasks resolved in the fastest time possible.

Use automated and remote technology solutions for delivery, support and training to ensure that a more effective use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.

Undertake additions and modifications to systems that provide access security control to ensure that unauthorised access to systems is prevented.

To be successful for this Cis Support Officer post you will need to have:

Supervisory experience - full formal line management.

Understanding of the Council's structure, services, policies, processes and procedures, and its interactions with its Schools, Academies and Wholly Owned Companies (e.g. ANSA etc.)

Risk management and the potential impact of failure to delivery projects.

Specialist knowledge of the underlying technologies and tools used to support and deliver ICT, as well as a range of hardware and software currently in use across the Council and its partners, Schools and Wholly Owned Companies.

Awareness of Government Initiatives and Strategies relating to Local Authorities and/or ICT provision in relation to the public sector etc.

Start Date: 26/09/19

Working Hours: 37 Hous per week, Monday - Friday.

Pay Rate: £10.65 p/h

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